NTT Data Business Solutions Global Managed Services GmbH Dresden

Project Manager / Delivery Assurance for SAP and Service Now (f/m/d) Full or part time At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI‑driven technology to make them work for companies – and for their people. We are part of NTT DATA, a $30+billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co‑innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. Location: Germany, Poland, Bulgaria or Romania What makes us special: We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases. Flexible working hours and locations : workation, mobile working, part‑time models, sabbaticals, etc. Your further development by plan : topic‑specific induction, targeted career development based on career models, programs and your own academy Family first : e.g. daycare allowance, paid maternity leave and paternity network SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities. We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers We help you get from A to B : company car (depending on your role), discount on public transport and bicycle leasing via JobRad®. Do you love challenges? As Project / Delivery Assurance Manager for SAP and ServiceNow Projects and Managed Services, you will be responsible for: Conducting risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow‑specific risks are addressed. Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations. Supporting Red/Amber projects by developing and executing Back to Green action plans, including internal management reporting. Managing customer escalations : leading top‑management customer escalations, supporting executive management in the de‑escalation process, addressing root causes, and restoring customer confidence. Defining the necessary quality checks for SAP and ServiceNow projects and services to ensure quality, speed and profitability. Convince us with your potential! Bachelor’s degree in IT, Computer Science , or a related field Several years of work experience in Delivery Assurance, Project and/or Services Management proves your: Expertise in SAP and ServiceNow within complex enterprise environments Delivery assurance skills , supported by certification (e.g. Six Sigma) Strong project/service management and leadership abilities Solid analytical and problem‑solving skills , with a data‑driven approach Excellent communication and collaboration skills with technical and business stakeholders Commitment to continuous improvement , attention to detail, and adaptability under pressure Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR) Proficiency in written and spoken English and German #J-18808-Ljbffr Hochschule für Technik und Wirtschaft Dresden