Landscape Maintenance Operations Manager

Job Description

Job Description

Salary:

With strong determination, meticulous attention to detail, and established leadership and logistics abilities, you will guarantee operational excellence among our teams, clients, and internal systems. In this role, you will manage field operations and logistics to maintain high-quality, profitable, and safe services for our expanding Maintenance Department. Embark on a vibrant career as you join us on our mission: connecting life and land.

Key Responsibilities

Field Operations Leadership

• Dispatch and oversee daily crew execution
• Proactively manage schedule changes, weather, and emergencies
• Ensure work is completed on time, on budget, and to our standard
  
• Communicate clearly with clients to provide updates and confirm changes

Quality & Client Experience

• Maintain the highest standards of service across all properties
• Proactively respond to quality control reports and ensure issues are resolved
• Protect and strengthen client relationships through proactive communication

Efficiency & Profitability

• Monitor and improve:
  • Billable vs. paid time
  • Job costing (actual vs. estimated)
• Identify inefficiencies and implement effective solutions
• Support department gross profit targets (approximately 40%)

Systems & Technology

• Implement and champion tools that improve operations
• Train team members and ensure adoption across the department
• Lead with and optimize platforms like LMN (Landscape Management Network)

Operations & Administration

• Oversee scheduling, routing, and job tracking
• Manage both internal and client communication
• Coordinate with administration to ensure billing accuracy

Leadership & Team Development

• Tackle team challenges, enhance performance, and ensure accountability
• Participate in the hiring process, shape team structure, and facilitate training
• Guide Property Managers (Crew Leaders) and positively influence their crews

Key Indicators of Success

• Strong efficiency metrics across crews
• Quick resolution of quality control issues
• High client retention (focused on service)
• Consistent achievement of margin targets for jobs
• Continuous improvement of systems as the company expands

Physical Requirements

• Must be able to access and navigate our bulk yard, loading areas, office space, and other aspects of our facilities
• Must be able to access and navigate project sites, which entail elevation changes and exposure to a variety of environmental conditions (i.e., extreme cold, direct sun)
• Valid drivers license with clean motor vehicle report, in accordance with our hiring process
• Ability to pass a background check, motor vehicle report, and drug screening prior to hiring
• Must be able to lift 80 pounds at times
  

Compensation

Competitive salary and base pay details are reserved for discussion with candidates during the interview process. We offer amazing benefits, including comprehensive health care, retirement packages, incentivized goal achievement, paid vacation, and paid holidays. Additionally, you will receive continual training that allows you to advance your career while strengthening the Father Nature team.

About Us

Father Nature Landscapes is passionately connecting life and land. For over 17 years, our renowned team has provided premier landscape services to discerning clients across the Birmingham area. Continually expanding, we need the industry's best to join us increating outstanding projects and dynamic customer experiences.

EEOC Statement

To foster the power of innovation and collaboration, Father Nature Landscapes is committed to diversity and building a team that represents a variety of skills, experiences, perspectives, and backgrounds. We do not discriminate; rather, we base decisions on qualifications, merit, and business needs so the entire team may grow.

Communication Request:

*We use BambooHR as a portion of our hiring process. Emails we might send to you will come through BambooHR domains. To ensure you can receive these messages, please whitelist @bamboohr.com in your email provider.