Software QA / Tech Support - Part Time

Job Description

Job Description

United Standard is seeking a software and tech support person for its Android DinerDaddy point-of-sale (POS) system. This is a great fit for semi-retired, IT students, new parents or any human who wants part-time work. Small team, collaborative, peer to peer work group environment.

United Standard develops and sells the DinerDaddy POS system for restaurants and bars in the USA, Canada and Mexico mostly through independent agents. The position is located at 4528 W. Craig Road, Suite 150, North Las Vegas, NV (not a remote position)

Prior experience in POS helpful but not required. We will train any motivated applicant with some tech support experience.

This position is heavy on phone support and remote training of end users on the system.

Job Description:

• QA new software releases and work with dev team to resolve
• Troubleshoot network issues onsite and remotely (mostly remote)
• Program and configure new customer menus in POS
• Prepare hardware for shipping (program, test, stage, ship)
• Local Las Vegas on-site support and remote support (mostly remote)
• Setup and train new users on POS software features and functions
• Update POS systems with new releases
• Work with level two for bug fix and updates
• Work with customers to establish an installation training schedule
• Guide remote techs for hardware install
• Assist with trade show setup

Requires Car / Insurance / Cell Phone

20 hours per week, pay rate is $16 to $18 DOE paid semi-monthly.

Company Description

Our unique service methodology blends people, process and technology.

Technology is worthless without people. Critical to the success of a POS system is employee buy-in, training and taking ownership of the system. Technology is worthless unless it's configured to match your business process.

When it comes to technology, the key to our effectiveness is the advanced technology of the Google Flutter development platform. While much of it is transparent to users, this technology is practically applied — to improve the speed, reliability and availability of the system.

You may ask "who gives a crap about Google Flutter"?

Companies like TikTok, Square, LinkedIn and other mass market Apps use Google Flutter. It's digital, web centric and designed for high volume use and stability. In 2023, TikTok users spent a combined 4.43 billion minutes watching videos on the app each day, with 1.5 billion users.

Using Flutter, we deliver multiple agile internal processes which control specific system components such payment processing, kitchen printers and cash drawers. As a result, the system as a whole can do more— and do it faster — than POS systems built on legacy Windows and Apple platforms.

The bottom line: our approach to ensuring our merchants maximize their POS investment is to deliver a hardware, software and deployment ecosystem designed to bring restaurant owners maximum stability, support and long term ownership.

Company Description

Our unique service methodology blends people, process and technology.\r\n \r\nTechnology is worthless without people. Critical to the success of a POS system is employee buy-in, training and taking ownership of the system. Technology is worthless unless it's configured to match your business process. \r\n\r\nWhen it comes to technology, the key to our effectiveness is the advanced technology of the Google Flutter development platform. While much of it is transparent to users, this technology is practically applied — to improve the speed, reliability and availability of the system.\r\n\r\nYou may ask "who gives a crap about Google Flutter"? \r\n\r\nCompanies like TikTok, Square, LinkedIn and other mass market Apps use Google Flutter. It's digital, web centric and designed for high volume use and stability. In 2023, TikTok users spent a combined 4.43 billion minutes watching videos on the app each day, with 1.5 billion users. \r\n\r\nUsing Flutter, we deliver multiple agile internal processes which control specific system components such payment processing, kitchen printers and cash drawers. As a result, the system as a whole can do more— and do it faster — than POS systems built on legacy Windows and Apple platforms. \r\n\r\nThe bottom line: our approach to ensuring our merchants maximize their POS investment is to deliver a hardware, software and deployment ecosystem designed to bring restaurant owners maximum stability, support and long term ownership.