UX Researcher

Job Description

Title : UX Researcher

Location : Minneapolis, MN | Hybrid - 2 days onsite per week

Job Type : Contract (12 months)

Compensation : $67.00 - $90.00 per hour (W2)

Industry: Retail


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About the Role
Our client is a leading Fortune 50 retailer and technology-driven organization that supports millions of customers through a complex network of stores, supply chain operations, digital platforms, and enterprise systems. They are seeking an experienced UX Researcher to join an Enterprise Product team focused on improving internal tools and business-critical platforms used by employees and business partners.
This role is ideal for a researcher who thrives in complex environments, enjoys untangling workflow challenges, and can transform user insights into actionable recommendations that influence product strategy and design decisions. The position requires a strong understanding of enterprise ecosystems, cross-functional collaboration, and human-centered research practices. Job Description
As a UX Researcher , you will play a critical role in understanding user behaviors, workflows, challenges, and opportunities across enterprise products and internal systems. You will partner closely with Product Managers, UX Designers, Engineers, and business stakeholders to guide product decisions through evidence-based research.
This role encompasses the full research lifecycle, from discovery and exploratory studies through concept validation and usability testing. You will help teams navigate ambiguity, identify meaningful opportunities for improvement, and ensure product decisions are grounded in user needs and business objectives.

Key Responsibilities

• Lead and execute end-to-end UX research initiatives across discovery, generative, evaluative, and validation phases.
• Partner with cross-functional teams to define research objectives, align efforts to business goals, and answer critical product questions.
• Conduct qualitative and quantitative research using methods such as:
  • User interviews
  • Contextual inquiry
  • Contextual interviews
  • Usability testing
  • Surveys
  • Journey mapping
  • Data analysis
• Investigate complex workflows, operational processes, and enterprise systems to uncover user needs, pain points, and opportunities.
• Synthesize research findings into clear, actionable insights, frameworks, and recommendations.
• Present findings and influence stakeholders through compelling storytelling and evidence-based recommendations.
• Advocate for user-centered design while balancing business objectives and technical constraints.
• Support product teams in fast-paced, iterative environments by delivering timely and impactful research.
• Contribute to a culture of human-centered design, continuous learning, and data-informed decision-making.

Qualifications

Required

• Bachelor's degree or equivalent practical experience in Human-Computer Interaction, Psychology, Human Factors, Anthropology, Sociology, Design Research, or a related field.
• 4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms.
• Strong experience researching complex workflows, data-rich interfaces, and process-driven systems.
• Expertise in selecting and applying a variety of qualitative and quantitative research methodologies.
• Experience conducting:
  • User Research
  • Contextual Interviews
  • Usability Testing
  • Stakeholder Interviews
  • Survey Research
  • Journey Mapping
• Proven ability to collaborate effectively with Product Managers, Designers, Engineers, and business stakeholders.
• Strong portfolio or case studies demonstrating enterprise research projects, problem framing, insights generation, and measurable impact on product decisions.
• Excellent research synthesis, communication, and presentation skills.
• Ability to work independently, manage multiple priorities, and deliver high-quality research outcomes with minimal supervision.
• Strong analytical thinking and problem-solving abilities.
• Experience translating research findings into actionable recommendations.

Preferred

• Experience researching systems that support:
  • Store operations
  • Supply chain management
  • Finance
  • Human Resources
  • Other enterprise business functions
• Strong skills in research synthesis, sensemaking, and storytelling for diverse stakeholder groups.
• Experience working in Agile or iterative product development environments.
• Experience collaborating with geographically distributed teams.
• Familiarity with large-scale retail, operations, logistics, or enterprise technology ecosystems.
• Experience influencing product strategy through user-centered insights and research-driven recommendations.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Job Requirements

UX Researcher


Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary:


Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.


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