Patient Outreach Representative

Patient Outreach Representative

On-Site | Omaha, NE

Make an Impact. Drive Outcomes. Help Patients Say “Yes” to Better Care.

At P3 Health Partners , our Patient Outreach Representatives are the front line of patient engagement—and the driving force behind improving access to care. If you thrive in a fast-paced, high-volume environment, enjoy talking with people all day, and have a natural ability to influence decisions while delivering excellent service, this role is for you.

This position blends relationship-based outreach, consultative conversations, and performance metrics —perfect for candidates with a sales mindset who want meaningful work that helps patients live healthier lives. This role is 100% on-site .

What You’ll Do

As a Patient Outreach Representative, you will actively engage our Medicare Advantage members by phone, guiding them toward the care and resources they need while delivering a personalized, high-quality experience.

• Manage 60+ inbound and outbound calls daily in a dynamic, metrics-driven call center environment
• Build rapport quickly and confidently guide patients to take the next step in their care
• Educate patients on Medicare Advantage benefits , preventive screenings, and chronic condition support
• Drive scheduling outcomes by booking office visits, in-home assessments, and mobile clinic appointments
• Identify patient needs, address concerns, and remove barriers to care (including coordinating transportation)
• Serve as a trusted resource by connecting patients to internal programs and support services
• Accurately document interactions and outcomes in our CRM system
• Consistently meet or exceed call volume, quality, and performance benchmarks
• Multitask effectively using dual monitors, multiple systems, and real-time scripting tools
• Collaborate with internal teams to ensure a seamless patient experience
• Take on additional responsibilities as needed to support team success

What Success Looks Like

• Confident, persuasive conversations that motivate patients to take action
• Strong call productivity and scheduling conversion rates
• High-quality documentation and compliance with healthcare standards
• Consistent delivery of a positive, empathetic patient experience
• Dependability in a structured, on-site schedule (Monday–Friday, 8:00 a.m.–5:00 p.m.)

Minimum Qualifications

• High school diploma, GED, or equivalent experience
• 1+ year of customer service, call center, or phone-based experience
• Comfortable handling high call volumes and back-to-back conversations
• Strong verbal communication, active listening, and objection-handling skills
• Working knowledge of Microsoft Outlook, Teams, and Excel
• Ability to work on-site, full-time

Preferred Qualifications

• Bilingual English/Spanish
• Outbound or inbound call center experience
• Healthcare or insurance industry experience
• Familiarity with Medicare, HMO, or managed care environments
• Experience working toward performance goals or KPIs

Compensation

Pay Range: $18.00 – $23.00 per hour, based on experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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