Resident Manager

Resident Manager

Location: New York City, NY

Salary: $60,000–$70,000 (commensurate with experience)

Schedule: Friday–Tuesday, 7:30 AM–3:30 PM

About the Opportunity

Our client is a New York City-based recovery housing organization dedicated to supporting young adults in their transition toward independence. Through a personalized, community-based, and skills-focused approach, the organization helps residents achieve their individual goals while promoting growth, healing, and long-term recovery.

We are seeking a passionate, detail-oriented, and compassionate Resident Manager to join the team.

The Resident Manager will provide direct support to residents, helping them navigate individualized goals, daily routines, and essential life skills that promote recovery and independence.

Key Responsibilities

Resident Care, Case Management & Life Skills Support

• Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
• Oversee daily resident care needs, including routines, activities of daily living (ADLs), chores, grocery support, and program expectations.
• Help residents build independence through structure, accountability, and practical coaching.
• Collaborate with clinical teams to align resident support with treatment plans, recovery goals, medication monitoring, and crisis response needs.

Family Communication & Clinical Coordination

• Serve as a liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
• Maintain regular family communication, including check-ins, progress updates, and coordination with clinical parent-coaching services.

Team Leadership & Program Support

• Provide supervision, guidance, training, and support to new team members.
• Lead or support community-building activities, weekend programming, recovery-focused engagement, and transitional living services.
• Manage 1–2 program projects, including workflow development, progress monitoring, and program improvements.
• Participate in staff meetings, leadership meetings, training, and regular supervision.

Documentation, Operations & Facility Management

• Ensure timely completion of case notes, shift reports, medication documentation, ADL checklists, and apartment inspections.
• Coordinate resident schedules, daily programming, and operational workflows.
• Maintain a clean, organized, and resident-ready environment through regular inspections and walkthroughs.
• Oversee supplies, inventory, groceries, and program-related purchases.

Qualifications

• Bachelor's or Master's degree in a related field.
• Minimum of 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
• Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented services.
• Strong written and verbal communication skills.
• Ability to navigate sensitive conversations with professionalism and empathy.
• Excellent organizational skills and ability to manage multiple responsibilities.
• Comfortable working in a fast-paced, collaborative environment.
• CPR/First Aid certification or willingness to obtain certification.

Physical Requirements

• Ability to occasionally lift 20–40 lbs.
• Ability to stand, walk, and respond quickly during emergencies.
• Ability to navigate multiple flights of stairs throughout the day.
• Ability to complete facility rounds and inspections.

Compensation & Benefits

• Base Salary: $60,000–$70,000, commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with up to a 3% company match, fully vested after three years.
• Flexible paid time off.
• 12 weeks of paid parental leave following one year of service.
• Collaborative, hands-on work environment.
• Close-knit, family-owned organizational culture emphasizing teamwork and professional development.

Work Schedule

Friday through Tuesday | 7:30 AM–3:30 PM

This is an opportunity to make a meaningful impact in the lives of young adults while contributing to a supportive, mission-driven organization in New York City.