Supervisor PBX

Job Title

Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

What will I be doing?

• Ensure Quality Assurance Standards of Hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Maintain necessary hard copies of paperwork of all daily operations and file, as needed.
• Connect with all internal departments including Front Desk, Housekeeping, Engineering, and Security, as needed, via telephone and e-mail.
• Compute billing charges, collect payments, and provide change.
• Monitor progress and completion of work assignments by PBX or Front Desk personnel.
• Make recommendations to management regarding development and corrective active of team members
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications What are we looking for?

• A minimum of six (6) months of experience in the customer service field required.
• A minimum of six (6) months supervisory experience
• Proficiency reading, writing and speaking in English
• Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
• Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
• Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior high-volume switchboard experience
• Previous experience working in the hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.