Assistant Operations Manager | Rochester, NY (DOT)

Bermex, Inc.

Full time Regular

About The Team

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Assistant Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in planning, directing, coordinating, and managing the operations of Bermex. This position is a liaison between the field, corporate office, and the client while ensuring operational corporate objectives are accomplished through safety, productivity, work quality, techniques, and profit. This position also requires a high degree of organization, excellent time management, and exceptional communication skills.

What You'll Do

Supervise and assist the operations team:

• Coordinate work schedules for personnel

• Oversee projects and supports technicians, line locators, and meter readers

• Assist personnel in these areas when objective goals are not being met

• Supervise and train employees, accordingly

• Must be willing to travel (potentially overnight) when required

• May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)

• Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)

Act as the liaison between the field, corporate, and clients:

• Attend and conduct meetings to ensure the terms and conditions of the contract are being met

• Capable of starting new contracts and assisting sales team as needed

• Assist the Operations Manager, Director of Operations, and President as needed

• Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information

• Communicate with customers

• Refer all customer complaints to the appropriate authorities

• Understand customer guidelines and adhere to those guidelines

• Facilitate client communication when needed

Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED

• Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying

Nice to haves:

• Education: Bachelor's Degree in Business Management

• Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience

Your Skills:

• Ability to multi-task, and work independently and as a team

• Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying

• Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day

• Excellent communication skills, comfortable interacting with management and customers

• Ability to interact with unhappy or negative customers in a professional manner

• Excellent attention to detail for problem solving and finding

• Ability to walk long distances and prepare for weather conditions, accordingly

• Strong knowledge of business acumen

• Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)

Drug/Alcohol Testing:

• Drug/alcohol testing is required

• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters

• Drug/Alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans(after 90 completed days of service for full-time employees):

• Paid Vacation

• Paid Holidays

• Paid Wedding Day

• Veterans Day paid time off for our veterans

• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)

• Gas card for company vehicle (if applicable)

• Company provided cell phone or mobile allowance (if applicable)

• Boot allowance from approved vendors

• Daily per diem for travel-based positions

Pay for this position is $80k to $105k based on experience

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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