Collector II- Bilingual Japanese Speaker ONLY

Collector II

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.

The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

Responsibilities

What will I be Doing?

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing.
• Assist all members of collections staff with daily processes and procedures when required!

Qualifications

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Must possess excellent written and verbal communication and organizational skills.
• Must meet federal and state license requirements
• Flexible Schedule M-Sat from 8am to 10pm

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 6 months collections experience or related area (Customer Services or Sales)
• Skip tracing experience
• Timeshare Industry, Financial Services or Banking experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation