Operations Coordinator

Job Description

Job Description

Position Title: Operations Coordinator

Department : Operations

Reports To: VP of Operations

Location: Lakewood, CO (hybrid) or Remote

Travel: Minimal

FLSA Status: Salaried, Exempt

About Woodhouse:

Woodhouse Spas is a wholly owned subsidiary of Radiance Holdings, LLC. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care and modern luxury. Offering signature massages, facials, body treatments, and more, Woodhouse provides guests with a holistic approach to wellness that lasts long after they leave the spa. With 90+ locations nationwide, Woodhouse is the gold standard of neighborhood spas, powered by a commitment to an unparalleled spa experience that focuses on total well-being.

Benefits we offer our employees to show our appreciation for the work they do:

Paid Holidays: Take advantage of time off to relax and rejuvenate with 10 paid holidays!

Flex Time Off (FTO): Our employees work hard and we care about their well-being. Our FTO policy allows the ability to get the rest needed to maintain a well-balanced life!

Health Benefit Program: As a full-time employee, enjoy access to Medical, Dental and Vision insurances with various plans to choose from that best fit your needs!

Safe Harbour 401(k): 401(k): You will be eligible to participate in the company sponsored Safe Harbor 401(k) retirement plan, with up to 4% company match, to help you reach your retirement goals!

Bonus: We believe in the power of rewarding those who go above and beyond and have curated bonus plans for every role to ensure all contributions are recognized and rewarded.

Employee Discount Program for Spa Services: Pamper yourself with a visit to one of our four corporately owned Woodhouse Day Spas!

Employee Assistance Program: We believe in supporting your mental well-being so you can be the best version of yourself!

Job Summary:

The Operations Project Coordinator supports the successful execution of operational initiatives across the Woodhouse network by coordinating projects, managing timelines, supporting new spa openings, and partnering with cross-functional teams. This role ensures projects are organized, completed on time, and aligned with Woodhouse standards while driving operational consistency and continuous improvement.

Primary Responsibilities:

Project Management & Operations

• Coordinate operational projects from planning through execution.
• Develop project plans, timelines, and track deliverables.
• Support the VP of Operations by coordinating priorities, monitoring progress, and following up on action items.
• Collaborate across departments to improve processes and operational efficiency.
• Maintain project documentation, resources, and operational standards.

Training & Event Coordination

• Coordinate logistics for Brand Ambassador and New Franchise Training, including travel, meeting space, reservations, materials, and participant resources.
• Support operational meetings, training, and special events as needed.

Vendor & Retail Operations

• Support retail and vendor initiatives, including POS product setup, SKU maintenance, merchandising support, and special projects as needed.

Operations Administration

• Maintain the Operations team calendar and department schedules.
• Coordinate meetings, documentation, reports, and shared operational resources.
• Support additional operational initiatives and special projects as assigned.
• Organize and execute gift card look up program

Experience, Skills and Abilities:

• Project management experience, organization, and time management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication, collaboration, and relationship-building skills across cross-functional teams and vendor partners.
• Detail-oriented, proactive, and solutions-focused with strong ownership, accountability, and follow-through.
• Adaptable and professional, with the ability to thrive in a fast-paced environment and drive continuous improvement.
• Proficient in Microsoft Office and project management software (Asana preferred).
• Experience in hospitality, retail, franchise, or multi-unit operations preferred.

Compensation:

The salary range for this role is $60,000-$70,000 annually, commensurate on experience. This role is bonus-eligible and is based on company and individual performance; all bonuses are subject to board and CEO approval.

Radiance Holdings is committed to Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under applicable federal, state, or local law.