Director of Front Office

divh2Director Of Front Office/h2pOur guests memorable experiences have to start somewhere. So why not with you? Were looking for a new Director of Front Office to take ownership of delivering exceptional first impressions managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day:/ppEvery day is different, but youll mostly be:/pulliManaging and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes/liliEngaging with guests to build personal relationships and remedy any complaints/liliConducting regular front office inspections to ensure were making the right first impression/liliHelping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk/liliTraining team members on PBX procedures and taking the lead during an emergency or crisis/li/ulpReporting to the Director of Rooms youll manage a team of front desk employees across several specialisms./ppWhat we need from you:/pulliBachelors degree / higher education qualification / equivalent in Hotel Management/ Business Administration/lili3 years of Front Office/Guest Service experience including management experience/liliMust speak fluent English. Other languages preferred/li/ulpWhat you can expect from us:/pp$85,000 - $95,000 is the salary range for this role. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and many other benefits to eligible employees. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youll become part of our ever-growing global family./p/div