User Researcher, Consumer (Part-Time Contract)

Job Description

Job Description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is building a new direct-to-consumer business, and we're making decisions every week that should be informed by real user insight: how women think about GLP-1 care, what makes a virtual clinic feel trustworthy, where our funnel loses people and why. We are looking for a part-time user researcher to own research end to end for our consumer team.

This is a hands-on contract role for someone who can operate independently: you'll scope studies with product and design, recruit participants, run the research - either in-house or using a third party platform, and bring back insights the team actually uses. You'll also help us level up, shaping our tooling and research process as the team grows.

This is a part-time contract engagement of approximately 10-20 hours per week, for an initial 6-month term with intent to extend or expand for the right person. The role is fully remote and open to candidates anywhere in the US.

What You'll Do:

• Partner with product and design to identify the questions worth answering and scope research that answers them
• Own the full study lifecycle: research plans, participant recruiting, moderation, analysis, and synthesis
• Run both qualitative and quantitative work, from user interviews and usability sessions to surveys, choosing the right method for each question
• Share insights in ways that travel: crisp readouts to the working team and digestible takeaways for the broader org
• Help define our research tooling and process, recommending what we should adopt, drop, or change

What You'll Bring:

• 5+ years of user research experience, including consumer products
• True mixed-methods range: you've designed and fielded surveys with sound methodology and you're a skilled interviewer and moderator; you're familiar with AI-augmented methods and tools.
• A track record of running research end to end with minimal oversight, ideally as a contractor, consultant, or solo researcher
• Strong synthesis and communication: you turn messy data into clear, decision-ready insights
• Comfort in a fast-moving environment where research has to keep pace with weekly ship cycles
• Experience in healthcare, tele-health, or another trust-sensitive consumer space is a plus
• Experience researching subscription products or conversion funnels is a plus
• Experience standing up research practices or tooling at an early-stage team is a plus

The hourly rate for this role is $90 - $120 per hour. Individual pay decisions are based on qualifications, experience, and skillset. This is a 1099 contract position and is not eligible for Maven employee benefits.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, and WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g View email address on us.fitly.work). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: View email address on us.fitly.work. For general and additional inquiries, please contact us at View email address on us.fitly.work.