Student Service Coordinator

The Student Service Coordinator reports directly to the Bursar and is primarily responsible for the Cashiering and customer service functions for the Student Service Center. This position is also responsible for assisting students and their parents in the office or on the phone with Student Account or Registrar questions and performing billing and collection functions. The position will also be responsible for some registration-related data-entry following proper procedures. The Student Service Coordinator must maintain confidential files and information. This position provides support to both Registrar and Student Accounts operations in the Student Service Center. This position also requires a highly organized individual with initiative who can prioritize and independently manage a variety of responsibilities in support of Student Service Center operations and must maintain confidential files and information. This position has been evaluated for compliance with the Fair Labor Standards Act and is subject to premium pay for all hours worked in excess of 40 in a payroll week.

*This position allows for flexibility of scheduled hours to meet needs of open registration; semester start up and collection efforts.

Rate: $22.25-$23.54, 35 hours/week

Essential Functions

• Greet visitors and answer incoming telephone calls for the Student Service Center in a personable and professional manner. Respond to the needs of students, faculty and others at the counter and on the phone.
• Maintains office of the registrar email account, monitors, investigates, and answers questions and flags appropriately
• Is back up for Student account email when needed
• Assist Students with questions on registration, transcripts, and other Registrar office functions as needed.
• Handles registration related data entry including non-matric student quick admit/registrations.
• Handles Add/drops for both on campus and AUNY students.
• Handles degree verifications via the National Student Clearinghouse.
• Works with students and parents in person, by phone or by email to ensure that bills are paid in a timely manner. Answer questions regarding outstanding balances, holds and payment options. Requires knowledge of how financial aid applies to billing as well as how various charges and payments are applied to student accounts. Follow appropriate FERPA regulations in disclosing information to parents and outside parties.
• Take primary responsibility for Student Account Cashiering functions, including daily reconciliation of bank information, CASHNet ACH payments, and electronic feeds into the Banner Finance System.
• Accept and process various types of payments on student accounts, including over the counter and mailed payments and ACH payments through CASHNet. Also process non-student cash, check and credit card payments into appropriate Banner accounts.
• Balance cash drawer to receipts and remaining cash, make daily bank deposit.

Other Duties & Responsibilities

• Create and monitor all Payment Plans within the CASHNet system. Reconcile the CASHNet Payment Plan balances with Banner Student balances, ensure that all payments are recorded properly, apply and monitor payment plan holds on student accounts, and assess late fees as appropriate.
• Establish manual Payment Plan accounts upon request, ensuring that appropriate enrollment fee charges are posted to each account. Update the CASHNet My Payment Plan account if payments are sent through the mail or posted as regular payments within the CASHNet system.
• Monitor and reconcile CASHNet Smartpay process. Calculate fees, perform reconciliation of amounts received against bank records, and prepare related journal entries.
• Create and monitor Promissory notes for delinquent student accounts.
• Create and monitor all in-house payment plans.
• Collect all data requested and aggregate into a detailed spreadsheet to file judgements on past due accounts.
• Manually create bills in special cases such as Study Group Student billing.
• Follow up on accounts with past-due balances and payment arrangements. Contact past due accounts by phone, email, text or letter to campus mailbox to arrange for payment to be submitted.
• Monitors all unpaid accounts at semester end and begins collection process. Creates and mails 1st, 2nd and 3rd collect letters with billing statements.
• Prepare past due accounts for turn-over to Collection Agency.
• Review all accounts and place appropriate holds.
• Pull all paid in full Alumni and Perkins loan accounts and code paid appropriately, place files in labeled boxes for destruction.
• Assist other departments with processes that require receipt of payments to maintain accountability for funds. Examples include housing/meals for special functions and one-time trips for classroom functions.
• Perform additional duties and assist with special projects as assigned for both offices.
• Supports and assists in creating intersections for faculty, staff and students that will assist in transforming people’s lives.
• Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience.
• Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment.
• Participates in all required assigned training, including safety training and will comply with safety rules, regulations, and protocols.
• Contributes to the overall success of the University by performing other duties as assigned.

Qualifications – Education & Experience, Knowledge, Skills & Abilities

• Associates Degree in Accounting/Business required or equivalent education and experience.
• 2 years experience preferred.
• The successful candidate will have excellent communication skills, both oral and written, and have experience working in a team environment. Proficiency in Microsoft Office and the ability to multi-task while maintaining accuracy and organization is required.
• Demonstrated accuracy in data entry and strong attention to detail, particularly in processing student financial and registration information.
• Proven ability to manage multiple projects simultaneously, prioritize competing tasks, and work autonomously in a fast-paced environment.
• With or without reasonable accommodations the incumbent must be able to read and write and speak the English language at a college level, be capable of performing sometimes complex mathematical calculations, statistical calculations, and other higher mathematical operations, must be able to communicate with all levels of the institution in written and spoken form. The individual must be able to work independently. The ability to maintain regular and prompt attendance is essential to the successful performance of this position. Other essential functions may be required.

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.

About Alfred University
Lighting the way for students since 1836. “We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.”

Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.

Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu.

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law.