Overages, Shortages & Damages Clerk

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD. If you have a keen eye for detail and enjoy solving challenges, this role offers the perfect opportunity to put your skills to work. As an OS&D Clerk at Old Dominion Freight Line, you’ll help ensure shipments are handled with accuracy and care. From inspecting freight and resolving claims to collaborating with teams and providing top-notch customer service, your contributions will help keep operations running smoothly. This fast-paced, supportive environment is ideal for those who take pride in organization and problem-solving while making a real impact every day. Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions. Responsibilities Locate overages, shortage and damaged freight and research and resolve issues Provide exceptional customer service to internal and external customers Properly handle different types of freight including Hazmat materials Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed Maintain accurate records for reporting OS&D freight on a daily and weekly basis Assist with answering telephones and provide superior customer service May also perform customer service duties such as providing quotes, taking orders and answering general customer questions Qualifications High School Diploma or equivalent preferred 1 year of office and/or operations experience, preferably in the transportation industry Proficient with Microsoft Office Experience with AS400 and SAP preferred Experience handling Hazmat materials preferred Excellent verbal and written communication skills Detail oriented with the ability to multi task Working Days: Monday,Tuesday,Wednesday,Thursday,Friday Working Shift: Early Morning As a Full Time member of our Family, you and your family are eligible to receive: Benefits Great Health Benefits including a Zero premium medical plan for employee only coverage Vision & Dental Short Term & Long Term Disability Flex Spending Accounts 401k Retirement plan with company match and additional company annual discretionary match opportunity Life Insurance Wellness Program Tuition Reimbursement for Drivers and Technicians Training and growth opportunities to build a career We prioritize our OD family of employees. Ability to advance through our promote from within philosophy. National Career Opportunities Available at our 260+ service centers. Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises. #J-18808-Ljbffr Old Dominion Freight Line, Inc.