Inside Sales Representative

Job Description

Job Description

Description:

Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team comprises only the best in the industry, and our customers love us for it. At Ambient, we understand that employee-centric company culture, a robust benefits package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV! 

Job Overview:

We are seeking a motivated Inside Sales Representative to join our team. In this role, you will make outbound calls on service invoices and leads not sold in the field, working diligently to achieve department sales goals. You will build rapport with potential customers, convert lost opportunities into sales, and partner with sales team to establish plans.

Why Ambient Edge?

• Competitive Pay! With our hourly base and generous bonus structure, a high performing sales rep, expect to earn $100,000+ a year!
• We pay almost 100% of your medical/dental/vision AND we pay 50% for your family!
• Work-life balance: PTO, flexible schedule, wellness programs, employee discounts and more!
• 401k Plan with a 100% match.
• Continuous career development opportunities 

Key Responsibilities:

• Establish strong customer relationships to sell appropriate products and services.
• Convert leads from technicians' invoices and sales representatives' proposals into sales.
• Conduct outbound calls, emails, and other forms of communication to re-engage with cold leads.
• Conduct outbound calls for all unsold estimates for HVAC & Plumbing departments.
• Develop personalized and effective outreach strategies to capture the interest of potential customers
• Become an expert in your market area and understand customer needs.
• Generate excitement about the company and encourage positive word-of-mouth.
• Work closely with the team to set and achieve aggressive sales goals.
• Receive inbound calls and make outbound calls, scheduling service, maintenance, and follow-up appointments with competitive urgency.
• Introduce company offerings and identify client needs and challenges.
• Maintain accurate records of client interactions in the CRM system.
• Collaborate with field personnel and department managers to optimize appointment-setting strategies. 
• Handle inbound calls from various sources, including TV, Radio, Direct Mail, Facebook, Search, and various other internet sources.
• Manage leads by tracking, following up, and setting appointments to achieve sales and productivity objectives.
• The Inside Sales department will have monthly budget goals, typically 10% of monthly department revenue.
• We provide extensive resources, including best practices from Nexstar, to support ISRs and their managers in daily execution, planning, objection handling, and performance evaluation.

Requirements:

 

• 3+ years of outbound sales experience preferred and proven track record in sales
• Ability to handle rejection and maintain professionalism
• Excellent listening skills and can deliver an extraordinary customer experience
• Integrity and ability to promote a positive company image
• Exceptional organizational, follow-through, verbal and written communication skills
• Outgoing personality suitable for a fast-paced, goal-driven environment
• Highly motivated, flexible, with a positive attitude