Receptionist

Receptionist

Finlays Solutions is a leading partner to the B2B beverage manufacturing industry, recognized for its deep expertise, strong industry relationships, and commitment to innovation. The company plays a central role in supporting beverage brands, flavor houses, private label partners, and manufacturers through high-quality products, technical capabilities, and collaborative problem-solving. With a strong presence in the ready-to-drink beverage market, Finlays Solutions focuses on identifying emerging opportunities, expanding into new market spaces, and delivering solutions that meet evolving customer and consumer needs.

Finlays Solutions operates with a strong commitment to its mission, values, ethics, and long-term goals, ensuring that every initiative reflects the company's dedication to integrity, partnership, and sustainable success.

The Receptionist performs a variety of clerical, administrative and customer service tasks to assist with the smooth operation of the organization.

Essential Duties and Responsibilities:

• Performs clerical duties that may include sorting and distributing mail, maintaining records, reports, correspondence and files.
• Responsible for checking in visitors and maintaining visitor log.
• Answer phone calls and direct calls to the appropriate person.
• Performs customer service functions by answering employee requests and questions and provides information to outside callers.
• Responsible for updating, distribution and collection of daily sign-in sheets.
• Maintains inventory of office supplies; orders new supplies as needed.
• Assists with all company functions, quarterly meetings, birthday and anniversary celebrations, special training, etc.
• Oversee the scheduling and completion of services with vendors as needed.
• Maintains company phone list.
• Responsible for maintaining the highest level of integrity, professionalism, fairness and confidentiality in all aspects of job performance.
• Performs other related duties as assigned.

Competencies:

• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills—maintains confidentiality, remain open to others' ideas and exhibits willingness to try new things
• Oral communication—speaks clearly and persuasively in positive or negative situations
• Written Communication—edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Quality control—demonstrates accuracy, thoroughness and monitors own work to ensure quality
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events
• Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly

Qualifications

Education and Skills:

• Two years of administrative and clerical experience preferred
• Proficiency in MS Office
• Bi-Lingual (Spanish), a plus

Physical Demands:

• Vision, hearing and speaking to meet performance standards
• Walk up and down long staircases multiple times daily, elevator available for use. We have a large facility, and this position needs to access many different places within the facility daily.
• Required to sit for long periods of time, talk/listen via telephone, use keyboard and mouse to navigate software programs
• The ability to safely lift and carry up to 15 pounds on a regular basis and up to 35 pounds on an occasional basis
• Occasionally going into the production area and donning protective clothing as stated below

Work Environment:

• Typical office environment daily
• Requires ability to work in an environment that contains odors, moderate level noise, and temperature & ventilation variations while wearing any appropriate safety and/or protective clean room apparel required e.g.: safety glasses, shoe covers, gloves, hair net, face mask, lab coat or uniform

Quality Statement:

• Our Quality and Food Safety Management strategy is anchored by our food safety and quality culture and a two-pronged approach to "be the best" as we produce "only the best". Every employee has a role to play in this strategy as outlined by the following:
• Follow Good Manufacturing Practices (GMP's), allergen control, food defense, HACCP, SQF, and regulatory requirements so that we make consistently safe, quality products.
• Ensure the presence of visitors, contractors, and customers are documented on each visit in and out of the facility to maintain good manufacturing practices, allergen controls, food defense/food security and HACCP controls.
• Report all food safety and quality issues to management immediately.
• Partner with colleagues across all functions to share knowledge, skills, and information regarding quality and food safety.
• Adhere to all health and safety work practices.
• Exhibit an understanding of quality and food safety standards and be able to speak about the Finlays quality and food safety system and your role in it.
• Handle customer complaints in a timely and professional manner so that the customer is put first, always.
• Participate fully in Finlays programs that drive continuous improvement methodologies.

Any employee in doubt as to the role they play in the Finlays quality and food safety management system must reach out to the site Quality Manager or VP of Quality.

Equal Opportunity Statement:

Finlays Solutions is an equal employment opportunity employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Finlays employs individuals that are 18 years of age or older.

*This position is not eligible for Visa Sponsorship.