Technology Integration Specialist

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Technology Integration Specialist

Location: Downtown Chicago or Waukegan, IL

LHH Recruitment Solutions is currently seeking a Technology Integration Specialist to join our client's organization in the Chicago, IL or Waukegan, IL area.

Key Responsibilities:

• Serve as the primary point of contact for technology-related issues, enhancements, and troubleshooting.
• Manage and resolve support tickets, addressing complex issues independently.
• Collaborate with internal teams and external vendors to address system errors and performance issues.
• Oversee user management, including role-based access control and account setup.
• Support integration efforts between technology platforms and external systems.
• Build and maintain relationships with vendor contacts.
• Assist with project management and implementation of technology updates.
• Identify opportunities to enhance IT processes and efficiencies.
• Explore and evaluate AI-driven solutions to improve operational efficiencies.
• Work with internal teams to optimize workflows and coordinate tasks related to system integrations.
• Source and vet third-party vendors and oversee vendor integration projects.
• Maintain key technical relationships with partners and ensure smooth operations.
• Build automated reports and dashboards using tools like Power BI.
• Participate in the planning and management of technology projects.
• Engage with various internal teams regarding support, training, and new technology implementation.
• Stay informed about emerging AI technologies and suggest pilot projects to drive efficiency and innovation.
• Collaborate with teams to identify opportunities for AI-powered analytics and automation.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 4+ years of project management experience with effective communication skills.
• 2+ years of help/service support or technical support experience.
• Experience in the transportation or logistics industry is highly desirable.
• Working knowledge of EDI/API integration capabilities.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• SQL experience is a plus.
• Exceptional verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Outstanding organizational skills with attention to detail.
• Ability to manage multiple priorities simultaneously.
• Familiarity with system integration best practices.
• Proven ability to collaborate effectively with diverse team members.
• Excellent time management skills and ability to meet strict deadlines.
• Flexible and adaptable, with a willingness to adjust tasks and priorities as needed.
• Passionate about improving technology operations.

Benefits:

• Competitive salary based on experience.
• Annual bonus.
• Retirement plan with company match.
• Health, dental, and vision insurance.
• Paid time off.

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics.

Equal Opportunity Employer/Veterans/Disabled

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Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management and Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage