Healthcare Customer Service Representative (JRA2026)

Job Description

Job Description

Job Title: Technician I, Remote Care
Location (On-site, Remote, or Hybrid?): Pleasanton, CA (Onsite)
Contract Duration: Contract until 08/10/2027
Work Hours: 8AM - 5PM

Description

• Medical background preferred.
• Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Bachelor's preferred.
• Candidates should be prepared to be 100% onsite.
• Supporting Cardiomems group.
• Technical support role.
• Patients call in center.
• Can be high volume at times.
• Listening and computer skills necessary.
• Troubleshooting skills.
• Med background not necessary but preferred.
• 1-2 years exp or Associates with 3-5 exp will work.
• Operational support background (sales/tech support) will work in lieu of medical exp.
• Full training will be provided.
• Candidates who are flexible, detail oriented, good at multi-tasking, able to succeed in a fast paced environment are highly desirable.
• Technical aptitude also highly desirable.
• Candidates must be local. No relocation at own expense.
  

Top 5 skills: 

• Team collaboration – working cross functionally with clinical, IT and field teams
• Accountability & follow through on daily tasks
• Multitasking under high pressure – balancing conversation on the phone, documentation and system navigation simultaneously
• Active listening, clear and empathetic communication
• Resilience & composure – staying calm with high call volumes and complex issues

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.