IT Helpdesk Analyst: Tier 1 Support & Troubleshooting
NJVC
Chenega MIOS is seeking a Tier 1 Helpdesk Analyst in Arlington, VA. The role provides first-level support for end users, diagnostics, and incident resolution across PC, server, and mainframe environments. You will document issues, utilize knowledge bases, and collaborate with network services and applications teams to restore service. Qualified candidates have an Associate's degree or 2+ years experience, 3+ years relevant IT support, DoD IAT Level II certification, and DoD Top Clearance. #J-18808-Ljbffr NJVC
$29.52 per hour
...Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your... ...Intelligence & Operations Support (MIOS) could be the place for... ...issues, initial diagnostics/troubleshooting, account management, and password... ..., and maintenance of IT systems. Provides first-level...SuggestedWork at officeLocal areaRemote work- Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to provide first-line IT support for end users across multiple networks, handling incidents, requests, and basic troubleshooting. Candidates should have an Associate's degree or equivalent experience, DoD...Suggested
- ...Ignite IT is seeking a Junior Service Desk Technician to support the U.S. Department of the Treasury Enterprise... ...issues. You'll troubleshoot common hardware, software... ...Escalate complex issues to Tier 2 support teams when appropriate... ...Trust clearance ~1 - 3 years of experience...SuggestedFull timeWork at officeRemote workFlexible hours
$30.44 - $41.18 per hour
...Job Family: Technical Support Services Job Qualifications... ...Service, Information Technology (IT) Support, Problem Resolution... ...joining our team to bring routine troubleshooting capabilities, a dedication to... ...IMPACT: Provide routine Tier 1 technical support to onsite...SuggestedHourly payFull timeTemporary workPart timeImmediate startRemote workWorldwideAll shiftsFlexible hoursShift workNight shiftWeekend work- ...seeks experienced Service Desk Agents, Tier 1, for support of the US House of Representatives. Multiple... ...National Capitol complex. MissionThe IT Service Desk Representative will... ...platforms. Coordinate with external vendors to troubleshoot and resolve issues effectively....SuggestedWork at officeLocal areaRemote work
- ...Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills... ...Intelligence & Operations Support (MIOS) could be the place... ..., initial diagnostics/troubleshooting, account management, and password... ..., and maintenance of IT systems. Provides first-level...Work at officeLocal areaRemote work
- ...Service Desk Tier 1 Technician The Service Desk Tier 1 technician... ...calls related to customer IT incidents or requests. Tier 1... ...root causes, diagnose, troubleshoot, and resolve a range of medium... ...connectivity issues. Responsible for supporting end users with software and...Work at officeRemote work
- ...Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates must have an Associate's degree or equivalent experience, along with...
$24 - $25 per hour
...Description Position Title: Tier 1 Help Desk Technician Location... ...installation, end-user support, including training to ensure... ...supported applications. # Troubleshoots computer problems, determines... ...Office 365. # Experience with helpdesk ticketing systems. Addison...Contract workWork experience placementWork at officeLocal areaMonday to Friday- ...Desk Technician to provide world-class IT support to our prestigious clientele at the highest... ...MAKE AN IMPACT Provide independent Tier 1 technical support to diagnose and... ...Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- Chenega MIOS is hiring a Tier 1 Help Desk Analyst in Arlington, VA. You will handle calls, diagnose basic issues, and provide first-line support for PC, server, and mainframe applications, while maintaining security standards and documenting incidents in the ticketing system...
- ...expertise in facilitating IT transformation within industries... ...: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...SE) SDLCNext Support Tier 1 Helpdesk and Jira Admin supports... ...and workflow optimization Troubleshoot and resolve issues related...Remote work
$30 per hour
...Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment... ...a full transition to Windows 11. To support this initiative, the IT department is adding several... ...Tier 1 Technicians to handle advanced troubleshooting, device upgrades, and escalated end‑...Contract workLocal areaMonday to Friday- ...Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent... ...provides first-level technical support to end users by troubleshooting hardware, software, and basic network issues while...Permanent employmentTemporary workWork experience placementWork at officeLocal areaRemote work
- ...A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...Full time
- Leidos in Bethesda, MD is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to deliver first-line IT support in a secure enterprise environment. You will... ...You will provide excellent customer service, troubleshoot effectively, and work within a mission-...Remote work
- Njvc LLC is seeking a Tier 1 Help Desk Analyst in Arlington, VA. This role involves providing first-level support for IT systems, diagnosing issues, and ensuring user satisfaction. The ideal candidate will have a relevant degree or equivalent experience, DoD IAT Level...
- Chenega MIOS in Arlington, VA is seeking a Tier 1 Help Desk Analyst to support federal IT operations. You’ll diagnose and resolve issues, provide first‑level user support, and maintain incident tickets while collaborating with Tier 3 teams to minimize downtime. The role...
- ...experienced Service Desk Agents, Tier 2, for support of the US House of... ...Capitol complex. Mission:The IT Service Desk Representative... ...delivers secure, ITIL-aligned Tier 1-3 IT support services to... ...Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration...Work at officeLocal areaRemote work
- ...initial point of contact and resolution for IT related incidents and requests. Accept... ...Service Desk. Interface directly with supported end-users to provide hardware, software,... ...messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on...Temporary workWork at officeRemote work
- IntelliDyne, LLC is seeking a Help Desk Technician - Tier 1 for onsite work in Falls Church, VA. The role handles Tier 1 support calls, documents incidents in Remedy, and provides mobile and remote assistance for hardware and software issues. Candidates must hold an active...Remote work
- Job title: Helpdesk Tier 1 Analyst Locations: Chicago, IL Public Trust Clearance... ...shall provide tier 2 support to the NARA Enterprise ServiceDesk... ...not limited to: Desktop troubleshooting, installing software and Hardware... ...customers as well as other IT staff or contractors. Note:...For contractorsRemote work
- STOPSO in Arlington, VA is seeking a Service Desk Analyst to support a high-profile DoD customer. This full-time onsite role runs Monday through... ...and occasional after-hours as needed. You will resolve Tier I and II incidents for a 4,000-user environment and document...Full timeMonday to Friday
$16 - $18 per hour
...proficient in English and Spanish* Provides support via phone, e-mail and chat for various... ...clients. Assists users in troubleshooting Outlook. Provides support for Microsoft... ...Experience / Technical Requirements: ~1 year experience in call center or service...Hourly payFull timeWork at officeLocal areaRemote work$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location... ..., networking, and system-related requests. You'll troubleshoot issues by phone, through remote tools, and at customer sites...Full timeWork at officeRemote workRelocationMonday to FridayShift work- ...Job Description Northstrat is seeking a Tier 2 support engineer to assist customers using... ...enterprise ticketing systems and technical troubleshooting tools. Key Job Responsibilities -... ...DHCP, etc.) You must have at least 1+ years of experience using AWS or equivalent...Full timeContract workWork experience placementFlexible hoursShift workWeekend workWeekday work
- ...Description ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide Mid to Senior... ..., updates, and hardware troubleshooting in a fast pace/high demand environment... ...IT support and administrative roles. 1+ years of experience supporting government...Full timeWork at officeRemote work
$39 per hour
...Job Description Job Title: Deskside Support Technician (Tier II) Location: Washington, DC Type: Contract... ...locations. The position focuses on troubleshooting Windows-based hardware and software... ...Past experience providing IT (Tier II) support in a Windows office...Contract workFor contractorsWork at officeLocal area- ...INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment.... ...and requires technical proficiency in IT support and customer communication. #J-18808-...Remote workWork from homeFlexible hours
- ...technology solutions and mission support to federal agencies across... ..., cloud, cybersecurity, and IT modernization to solve complex... ...Title: Technical Support Analyst (Tier II) Location: Onsite (Washington... ...role requires the ability to troubleshoot across multiple system layers...Full timeWork experience placementWork at officeFlexible hours
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