HS Operations Associate

Who We Are: Forte Preparatory Academy is a college preparatory charter school serving students in Queens, New York. Our mission is to prepare all students to graduate from college and lead lives of purpose. We believe that strong daily operations are foundational to that mission. When the building runs well, teachers can teach and students can learn. As Forte Prep grows its high school campus at 78-02 Queens Boulevard in Elmhurst, NY, we are seeking an Operations Associate to support the day-to-day operations of the building. Role Overview: The Operations Associate plays a central role in keeping Forte Prep's high school campus running smoothly each day. This role supports the school's main office and front desk, student records and information systems, IT troubleshooting, supplies and procurement, school events, and state testing logistics. This position requires a proactive, detail-oriented individual who is comfortable juggling multiple responsibilities at once, communicates warmly with students, families, and staff, and approaches problems with initiative rather than waiting for direction. The Operations Associate reports to the high school Director of Operations and works closely with the Operations Manager, school leaders, and the rest of the operations team. Key Responsibilities: Main Office and Front Desk Manage phones, including answering, receiving, and placing calls and taking messages Manage mail, including stamping, signing, and distributing received mail and preparing and sending outgoing mail Respond to and address family requests, including providing requested documentation Support the school's translation needs to ensure clear communication with all families Actively contribute to building an engaged, diverse, and inclusive school community Move packages weighing up to 30 pounds Student Records and Information Systems Support the collection and maintenance of student, personnel, and school information, including receiving forms and paperwork Take and track attendance, follow up on missing forms, and keep contact information current Enter information into ATS and other student information systems Maintain accurate, up-to-date records IT Troubleshooting Provide first-line technical support to staff, including troubleshooting hardware and software issues Collaborate with IT vendors and Central Office staff to address and resolve technical challenges Support classroom technology, copy machines, student and teacher devices, and networking equipment Help manage the school's internal and external ticketing systems Inventory and Procurement Support Place and track orders for school materials, including poster paper, ink, and other supplies Coordinate with vendors to ensure timely and accurate delivery Manage the supply closet and inventory, ensuring adequate stock levels Event Support Set up community meetings and school events, ensuring all logistical requirements are met Collaborate with school staff and the Family Manager to ensure successful event execution Testing Coordination Coordinate the printing and distribution of exam materials Oversee check-in and check-out processes for state, AP, and other major exams Qualifications: At least 2 years of experience in administrative or operations roles, preferably in an educational setting Strong organizational and multitasking skills with attention to detail Initiative and the ability to deliver results quickly and efficiently Excellent communication and interpersonal skills Proficiency in IT troubleshooting and basic technical support Spanish fluency is required High school diploma or equivalent; additional education or certifications in operations management or a related field is a plus What We Are Looking For: The strongest candidates will demonstrate: A belief that strong operations create the conditions for great teaching and learning A proactive mindset that anticipates needs before they are flagged Strong organizational discipline and attention to detail across many concurrent tasks Warm, professional communication with students, families, and staff A track record of reliability, follow-through, and ownership Compensation: This is a permanent, full-time position. The salary range for this role is $60,000 to $70,000, commensurate with experience. Forte Prep Academy offers a benefits package that includes medical, vision, and dental insurance, 403(b) matching, parental leave, tuition reimbursement, a smartphone, and a laptop. Schedule: Monday to Friday COVID-19 considerations: Vaccines required; masks optional (if vaccinated). Location: Elmhurst, NY 11373. Ability to reliably commute or relocate before starting work is required. Equal Opportunity Employer: Forte Preparatory Academy Charter Schools are committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.