Customer Experience Specialist

Customer Experience Specialist

About NativePath

At NativePath, we believe the Standard American Diet is a major contributor to preventable health conditions such as heart disease, diabetes, and neurological disorders. That’s why we blend Ancestral Wisdom with Modern Science to provide over 30 natural supplements, wellness challenges, and free courses that help people restore and reset their health.

Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being.

While an interest in health and wellness is a plus, you don't need a medical or nutrition background to succeed here. We provide the training—you bring exceptional customer service skills, strong communication, and a passion for helping people.

Position Overview

As a Customer Experience Specialist , you'll be the first point of contact for thousands of NativePath customers, creating exceptional experiences through every interaction. You'll combine empathy, critical thinking, and product knowledge to solve problems, build trust, and help customers achieve their wellness goals. 

We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in creating memorable customer moments.

Key Responsibilities

Customer Service & Support

• Manage 50+ inbound customer calls per day while maintaining quality and efficiency standards.
• Assist with inquiries about products, orders, shipping, returns, and company policies.
• Troubleshoot and resolve product or order concerns quickly and effectively.
• Log all interactions accurately in our CRM.
• Consistently meet established performance expectations for quality, productivity, attendance, customer satisfaction, and schedule adherence.
  
  
  
  

Customer Experience & Retention

• Listen actively to understand customer needs and provide personalized solutions.
• Identify recurring issues and share insights with leadership to improve processes.
• Help create and update FAQs, templates, and customer resources.

Proactive Engagement & Sales Support

• Provide updates on order status, delays, or product availability.
• Identify opportunities to educate customers on products that fit their wellness goals while contributing to customer retention and sales performance.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Qualifications

• 3+ years of customer service experience (contact center or e-commerce preferred).
• Exceptional communication skills with a warm, professional tone.
• Strong problem-solving abilities and the ability to multitask under pressure.
• Experience with CRM/ticketing platforms and e-commerce order tools.
• Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions.
• Proficiency with computers and strong organizational skills.

Why Join NativePath?

Compensation & Benefits

• $18/hour + commission opportunities.
• Medical, dental, and vision insurance.
• 401(k) match & Life/AD&D insurance.

Wellness Perks

• Free NativePath products monthly.
• Gym membership reimbursement.

Work-Life Balance

• Fully remote role.
• 17 PTO days + 9 paid holidays + 1 floating holiday.

Career Growth

• Tiered coaching and mentoring programs.
• Opportunities for advancement in a growing company.

Team Culture

• Company retreats in incredible locations.
• Monday Culture Calls to start your week with energy.
• A collaborative, innovative, and supportive team environment.

Technology Requirements

As a bring-your-own-device company, you’ll need:

• PC or Mac (16GB RAM recommended).
• SSD Hard Drive Storage (512GB minimum) with at least 20% free disk space.
• Wired headset with noise suppression and noise cancellation.
• Broadband internet (100 Mbps minimum).
• Dual monitors (strongly recommended).
• Dedicated quiet workspace free from distractions during scheduled working hours.

Work Schedule

• 40 hours per week (day shift).
• Contact center hours: 8:00 AM – 5:00 PM CST.

Our Hiring Process

We move quickly to find the right fit:

1. Video Interview (Hireflix) – A short, three-question recorded introduction.
2. Video Call with the Hiring Team – Meet us and learn more about the role.
3. Offer & Onboarding – If it’s a fit, we move fast to get you started!

All offers are contingent on a clear background check and confirmation that required technology standards are met.

We’re excited to meet you — it’s time to find your path !