Service Advisor

Job Description

Job Description

Welcome to Seneca Ford, where our community comes first! Located right here in Seneca, Pennsylvania, we're more than just a dealership; we're a dedicated team committed to providing exceptional automotive service with a personal touch. We believe in building lasting relationships with our customers by offering honest advice and reliable care for their vehicles. As a Service Advisor, you'll be the friendly face and knowledgeable guide for our valued clients. You'll play a crucial role in ensuring their experience with us is smooth, transparent, and positive from the moment they step through our doors. If you have a knack for connecting with people and a passion for helping others, you'll find a welcoming home with us. Join our team and contribute to the excellent reputation Seneca Ford is known for!

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

Greet customers warmly as they arrive for their service appointments.

Listen carefully to understand customer needs and concerns regarding their vehicle.

Clearly explain recommended services and provide accurate repair estimates.

Schedule service appointments efficiently and manage the service bay schedule.

Effectively communicate vehicle status updates to customers throughout the service process.

Process customer payments accurately and professionally.

Build strong relationships with customers, fostering trust and encouraging repeat business.

Requirements

High school diploma or equivalent.

Previous customer service or sales experience (automotive preferred).

Strong communication and interpersonal skills.

Basic computer proficiency.

Ability to manage multiple tasks and stay organized.

A positive attitude and a genuine desire to help people.