CHILD SUPPORT CASE PROCESSING ANALYST - 73004885

Child Support Case Processing Analyst - 73004885 The State Personnel System is an E-Verify employer. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. Job Summary: This Revenue Specialist II – Child Support Case Processing Analyst position, on the Judicial Actions Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with legal services providers, other states, employers, and other business partners Making decisions based on case information and provided documentation Minimum Requirements Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II. Have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers). Special Notes This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Salary $38,760.36 - $45,004.08 annually, plus $644.76 CAD. Benefits Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. Screening Disclaimer Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. Candidate Pool Future vacancies may be filled from this advertisement for a period of up to six months. Criminal Background Checks You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. Reminder Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location Tampa, FL, US: 33619, 33609, 34748, 33604, 33626, 33613, 33602, 33617, 33625, 33672, 33611, 33620, 33616, 33634, 33637, 33605, 33614, 33606, 33680, 33607, 33610, 33615, 33612, 33618. Contact For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. Compliance The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. #J-18808-Ljbffr State of Florida