Sr Customer Service Representative

Americold - 10300 Southeast 3rd Avenue - Responsibilities: Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.; Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.; Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.; Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.; Schedule loads and maintain updated reports to ensure all loads are empty and closed.