Service Desk Analyst

Service Desk Analyst

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm.

Responsibilities:

• Answer calls from users within Community Care
• Help desk ticketing system
• Troubleshoot windows and office
• User account administration
• Participate on a professional help desk, focused on providing exceptional customer support
• Use a wide variety of tools to deliver accurate data and information
• Ability to quickly transition from project work to incoming call(s)
• Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians
• Perform other related duties as delegated by immediate supervisor
• Work on-call on a rotational basis among Help Desk team

If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Compensation: $21.00 - $34.00 hourly

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

• Associate or Bachelor's degree in a computer science related discipline.
• Minimum of 2 years experience in a related help desk role; experience in a primary health care practice is highly desirable
• Working knowledge of Microsoft Windows Operating Systems (95 to 10) and Office applications including O365 is required
• Knowledge of how to create quality documentation to present accurate analysis
• Excellent writing and communications skills are required to communicate with end users, senior managers, and physicians
• Highly motivated, with a "can-do" attitude
• Excellent analytical and problem-solving skills
• Knowledge of general security and HIPAA policies and procedures
• Ability to maintain effective and cooperative working relationships
• Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude
• Availability to work overtime, as needed, is a requirement in this role
• Ability to create, maintain, and submit quality technical and business documentation
• Basic project management skills and knowledge are desirable.