Service Desk & Customer Experience Analyst
Opus
Opus in Cohoes, NY is seeking a Service Desk Analyst to be the first point of contact for customers at private inspection facilities. You will provide high-quality support by phone, email and in person, aiming for first-contact resolution whenever possible. Responsibilities include handling inquiries, escalating to Tier 2 or 3 when needed, assisting with website guidance (password resets, inspector assignments, licenses), and supporting billing, returns and account questions in a collaborative, #J-18808-Ljbffr Opus
Vacancy posted 9 hours ago
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