Risk Analyst

Kforce has a client that is seeking a Risk Analyst in Atlanta, GA. Responsibilities:

* Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants; Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes * Provide world-class customer service through empathy during complex and escalated customer issues; Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends * Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures * Understand standard operating procedures and operate within the established guidelines to mitigate risk * Document processes and procedures and maintain accurate and detailed records of all transactions; Represent Company's brand and provide top-notch service while balancing customer empathy with risk policies * Collaborate effectively with cross-functional teams to resolve customer-related issues * Identify areas of improvement and propose changes to optimize processes and technology * Stay up to date with industry trends and data knowledge to identify new fraud and risk patterns * A Bachelor's degree in Finance, Risk Management, Accounting or related field a plus * 2+ years of relevant experience in risk management and/or financial or related call center work experience * Strong understanding of customer service and customer empathy * Strong work ethic and efficiency skills via inbound phone queues * Strong analytical and critical thinking skills with attention to detail * Strong organizational skills and the ability to manage multiple tasks * Strong work ethic with high integrity and ethics * Effective collaboration and teamwork skills * Proficient with G-Suite and other relevant software * Willingness to learn and adapt to new technologies and processes * Proven ability to deescalate customers and effectively handle difficult situations * Ability to prioritize tasks to meet SLAs and other performance metrics * Ability to navigate between multiple systems and tools while helping the merchants in the moment