Admissions & Social Services Liaison

Overview

Smile, You’ve Found Us!

Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.

If you wish to make a difference in the lives of our patients and residents, APPLY NOW!

Full Time Benefits include:

Medical/Dental/VisionExcellent 401k planTuition ReimbursementVacation, Holiday, and Sick TimeLong and Short Term DisabilityEmployee Assistance ProgramLife InsuranceReferral BonusesDiversICARE - employee hardship fundPay advancement program - OnShift Wallet

Diversicare provides post-acute care services to patients and residents at 46 skilled nursing and long-term care centers in five states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.

It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.”

We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.

Our culture of impassioned service delivery is the Diversicare Difference.

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Responsibilities

KEY RESPONSIBILITIES:  essential job functions to this position; management reserves the right to modify this list and other functions as deemed necessary

• Coordinate all aspects of patient referrals and admissions to the Center, involving Center team members and utilizing strong office skills
• Responsible for the training, leading, coaching and growth of direct reports
• Accurately represent Center services and clinical capabilities, including appropriate Features-Benefits-Impact, effectively demonstrating tour best practices and use of Diversicare Sales Steps
• Communicate effectively with patients and families to determine services and care that best meet their needs, for the right care in the right place at the right time 
• Thoroughly educate patients and families and understand patient/family expectations to provide a positive experience and meet or exceed expectations
• Participate in Center meetings and activities as required, and thoroughly and accurately complete and/or submit any required reports, paperwork, and documentation Participate in marketing activity as determined with Administrator
• Collaborate with referral sources and team members to facilitate open communication
• Develop and maintain strong relationships with referral sources, uncovering needs and matching appropriate Diversicare solutions
• Meet or exceed goals determined with Administrator
• Exhibit leadership qualities, managing the admission process and collaborating with Center team
• Maintain the highest standards of professionalism and service excellence with activity and behavior that supports the Diversicare Mission, Values, and Service Standards

• Assists in pre-admission and admission process with customers; aids clients in adjusting to nursing home placement.

• Interviews residents and families to obtain relevant past and present adjustments, behavior and lifestyle.

• Documents progress and updates plans of care at the interdisciplinary care conference.

• Arranges transportation, makes appointments and acts as a liaison between all departments, residents’ families and outside agencies.

• Assists in handling and accepting placement through one-on-one counseling and group work.

• Ascertains potential and develops discharge plans when clients are admitted.

• Arranges for post discharge services and follow-up care.

• Assesses emotional, financial, spiritual, educational and social needs of residents; ensures those needs are Manager, Education & Training by the facility or through the use of outside agencies.

• Acts as resident/family advocate and ensure the resident is knowledgeable in and exercises his/her rights.

• Responsible for organizing and conduction of Family Counsel Meetings and maintaining minutes of the meeting.

• Maintains effective communication with residents, families, healthcare professionals and facility staff.

Qualifications

• Bachelors Degree
• Long term care / skilled nursing facility experience 
• Experience in admissions and social services