Client Success Manager

Sterling Search Partners is partnering with a local company to find a Client Success Manager to add to their team. This role is the strategic partner, operational guide, and frontline problem-solver for a portfolio of the company's clients.

Responsibilities

• Drive measurable client outcomes.
• Monitor client data using company analytics and AI dashboards.
• Identify trends, opportunities, risks, and revenue-impacting issues.
• Use company's proprietary AI recommendations to guide next steps and improve outcomes.
• Quantify and communicate ROI to client leadership.
• Lead strategic conversations.
• Meet regularly with CEOs, CFOs, RCM leaders, and physician stakeholders.
• Translate complex analytics into clear business decisions.
• Partner with executives to set goals and track performance.
• Support Coding + RCM Teams.
• Work with coders on workflow optimization, rule performance, and best practices.
• Identify silent revenue failures, preventable denials, and productivity gaps.
• Ensure encounters are flowing cleanly and coding logic aligns with STAR principles.
• Recognize early-warning signals through encounter alerts and data anomalies.
• Proactively intervene before the client experiences a disruption.
• Escalate issues cross-functionally when needed — with clear ownership and follow-through.
• Build long-term client partnerships.
• Deliver quarterly business reviews with data-backed recommendations.
• Identify expansion opportunities aligned to the client’s goals.
• Ensure high NRR and renewal outcomes.

Qualifications

• Experience in healthcare software or revenue cycle operations.
• Comfort working with data (no need to be a data scientist).
• Curiosity about AI and willingness to learn.
• Strong follow-through, organization, and personal accountability.
• Natural relationship-building skills.
• Working Genius alignment: Tenacity and no frustration with Enablement or Galvanizing.

Required Skills

• Fast learner, fast starter.
• Experience in revenue cycle, big plus.
• Ability to talk to CFO and the bottom level of coders.

Preferred Skills

• Experience inside of healthcare, big plus.
• Ability to solve problems across departments.
• Strong detail orientation.