CUSTOMER PROGRAM MANAGER

Job Description

Job Description

Customer Program Manager

Own the schedule. Own the team. Own the outcome.

LOCATION

St. Louis, MO — On-site

REPORTS TO

Chief Operating Officer

TEAM

Engineers & Designers

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

WHAT YOU'LL OWN

• Project Economics —  Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
• The Customer Relationship —  Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
• Design & Release Quality —  Own the release process end to end and ensure Align's engineering standards are met on every project.
• Delivery & FATs —  Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
• Your People —  Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.

REAL AUTHORITY, NOT JUST RESPONSIBILITY

Within the approved project budget, you commit spend, select components, release designs for build, and set schedules — without needing prior sign-off. Spend outside budget, delivery-date commitments, and staffing decisions are made jointly with the COO.

WHAT YOU'LL BRING

• Project management experience — highly preferred
• Exposure to mechanical engineering design or processes — a plus, especially in custom/engineer-to-order manufacturing
• Comfort owning budget, margin, and schedule performance like a P&L owner
• Experience managing or mentoring engineering/design staff, or readiness to grow into it
• Strong customer-facing communication skills
• Ability to work on-site in St. Louis, MO (not remote-eligible)

**It is required to complete the Predictive Index Assessment to be considered for this position: