Technical Writer

Technical Writer Hybrid (Must Report Onsite As Needed)

Diversified Systems is searching for a Technical Writer III to support the modernization and re-write of a.NET application. The Technical Writer III will be responsible for ensuring all technical documentation, business process descriptions, system requirements, workflows, and release materials are accurate, consistent, and aligned with governance standards. This role will work closely with Software Developers, Business Analysts, Program Teams, QA Testers, and Project Leadership.

Responsibilities:

• Create and maintain Architecture Diagrams, API Documentation, Data Dictionaries, Entity Relationship Diagrams, and System Configuration Guides.
• Document current state and future state workflows, including Intake Processes, Billing Flows, Automated Jobs, and System Interactions.
• Maintain documentation libraries and subscription lists.
• Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
• Develop, enhance, and maintain user documentation for multiple applications and ensure appropriate control.
• Develop User Guides, Quick Start Manuals, SOPs, and Training Content for Program Staff, Supervisors, and Administrators.
• Determine procedures for use of online documentation tools and version control documentation as appropriate.
• Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
• Organize and prepare work effectively to facilitate proactive resolution of problems rather than reactive responses.
• Identify and make recommendations around documentation and templates needed by the Application Teams.
• Work with users and other State personnel to ensure that solutions meet State business requirements.
• Identify and initiate continuous improvement opportunities.
• Direct the development of accurate estimates for documentation requests and activities as required.
• Review and understand the Application Teams workplan.
• Determine time estimates and schedules for assigned work and resolve issues in a timely manner.
• Identify and track issues, risks, and action items.
• Review and approve procedures for use of online documentation tools as appropriate.
• Identify business and technical documentation needs not currently addressed.
• Promote the need for developing and using standard documentation for all processes within the organization.
• Perform detailed reviews of interim and final tasks as appropriate.
• Oversee processing of service requests.
• Manage, deploy, and schedule Technical Writer activities.
• Develop and manage short-term and long-term documentation plans and schedules.
• Understand work requests and needs within Application Teams.
• Work with Team Leads and Group Leads to set documentation goals.

Requirements:

• 4-year college degree in IT, Computer Science, Engineering, or Business with a focus on Technology required.
• 6 years of similar experience in projects that involved legacy system migration, re-factoring, or modernization required.

About Diversified Systems Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.