BDC Lead & Appointment Specialist

Dealership:L0396 Hyundai of New Port RicheyHyundai of New Port RicheyHyundai of New Port Richey is looking for Business Development Center (BDC) Administrators to join our high‑performing Sales BDC Team.Are you passionate about helping customers and skilled at communicating through phone, email, text, and online platforms? Are you looking to build a long‑term career with a company that values your talent and invests in your growth?We are seeking motivated individuals who want to be part of the rapidly growing automotive e‑commerce and lead‑management side of the business. If you’re looking for a fast‑paced environment with strong advancement and financial opportunities, then Hyundai of New Port Richey is where you need to be.We are committed to growing our company and growing our people.Why work for Hyundai of New Port Richey:#1 volume Hyundai store for 12 years in a rowNewly renovated facilityHyundai Board of Excellence Award WinnerIndustry‑leading training programs that continue throughout your careerHyundai of New Port Richey is a part of Lithia & Driveway, who is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun. If you share these goals, we want to talk to you. Come be a part of the automotive industry’s future with the Lithia & Driveway family, a Fortune 500 (#124 – 2024) company with over 400 dealerships worldwide and 41 brands across 28 states & 3 countries. As the largest dealership group in America, we offer many opportunities to pursue your short‑ and long‑term career goals.ResponsibilitiesAs a BDC Administrator, you will manage incoming sales leads, respond to customer inquiries, and set quality appointments for the sales team. Your goal is to create the best first impression and ensure a smooth, professional experience for every customer. You will communicate through phone, email, text, and online platforms while maintaining accurate records and consistent follow‑up.Respond promptly to internet leads, phone calls, and customer inquiries.Set quality appointments for the sales team and communicate all necessary information.Ensure timely follow‑up and maintain strong relationships with previous and prospective customers.Track all customer interactions using store‑specific CRM systems.Stay up to date on current promotions, inventory, and dealership processes.Work closely with sales management to support department goals.QualificationsExperience in BDC, call center, customer service, or automotive sales is a plus.Excellent interpersonal and digital communication skills.Strong organizational and time‑management skills and working knowledge of computers.Self‑motivated with the ability to set and achieve targeted goals.We offer best-in-class industry benefitsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr