Customer Experience Technical Lead

Our Employees are the Foundation of our Success. At pewag, we’re focused on leveraging the full potential of our talented employees. Our culture is key! Our goal is to create a skilled, inclusive and diverse workplace where every employee feels empowered and respected. We know that our success depends on our ability develop talent and allow our workforce to continuously improve. Do you think of yourself as someone who is driven to succeed? Are you an open-minded team player? A results-oriented worker? An authentic and transparent person who takes pride in honouring your commitments? That’s great! We want to hear from you! Position: Customer Experience Technical Lead Location: Remote Job Id: 123 # of Openings: 1 Job Title: Customer Experience Technical Lead Company Info: pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire–protection–chains. pewag Inc. is the North American distribution company and service center, which was founded in 1975. With pewag Inc. distribution locations in Illinois and California, and affiliated locations across the country, pewag Inc. strives to provide excellent customer service and technical support in the United States and Canada. Customer Experience Technical Lead Key Responsibilities Provide technical support and troubleshooting for customer applications and installed equipment Work directly with customers to understand application requirements and recommend solutions Assist with system design, product selection, and engineered solutions proposals Act as the primary point of contact for technical inquiries and problem resolution Maintain strong relationships with OEMs, distributors, and end users Document customer issues and solutions in CRM or service systems Customer Experience Technical Lead Core Competencies Advanced Product & Application Knowledge (rigging, lifting, hoist & conveyor systems) Engineered Solutions & System Design (load calculations, application fit, safety factors) Industry Standards & Compliance (ASME, OSHA, EN, rigging best practices) Failure Analysis & Root Cause Investigation Technical Troubleshooting (field + application-level) Microsoft Office Suite (Outlook, Excel, Word, Teams) Experience with Epicor Prophet 21 Software is a plus Education and Experience Requirements Bachelor's Degree preferred Previous experience, especially in rigging and lifting, preferred This position is hybrid in office or remote and based out of pewag Inc. headquarters in Bolingbrook, IL, and works Monday through Friday from 8:00am to 4:30pm, with some occasional work outside those hours. Our benefits program includes health, dental, and vision insurance, as well as disability and travel accident insurance. pewag offers a 401k retirement plan, with a company contribution up to 3% of your base salary. #J-18808-Ljbffr