Technical Support Lead: Customer Advocate & Product Liaison
Alumni Ventures
Alumni Ventures, a leading food tech company, seeks a Customer Support Lead to join their WholesaleWare team in New York. This critical role involves responding to customer inquiries, troubleshooting technical issues, and working closely with product and engineering teams to enhance customer experience. The ideal candidate will have a BA/BS, 2-3 years of customer support experience, strong communication skills, and be willing to work flexibly and travel occasionally. Join us to advocate for our customers and drive product improvements. #J-18808-Ljbffr Alumni Ventures
- ...Customer Support Lead We are a disruptive food tech company that is digitally... ...for how it increases their productivity and the profitability of... ...team, to be the chief advocate for our customers, and who... ...experience in customer support and technical support ~ An aptitude for...CustomerWork experience placementFlexible hours
- ...Montevideo. ABOUT THE ROLE We're seeking a Technical Support Lead to own how we support customers post-activation. This is a player-coach role where... ...segments, and establish the feedback loops that make our product better every day. This role sits at the critical...CustomerFlexible hoursShift workDay shift
$160k - $180k
A leading productivity platform in New York is seeking an Enterprise Premium Support Specialist to provide dedicated technical support for premium enterprise customers. The ideal candidate will have over 10 years of experience in B2B technical roles and a deep understanding...Customer$125k - $215k
...access to better financial products materially improves... ...City. We are hiring a Support Engineering Manager to lead our API Support team. You... ...Lithic, helping them resolve technical issues that touch billions... ...procedures that keep our customers unblocked. You will troubleshoot...CustomerFull timeWork at officeFlexible hours3 days per week- ...Omilia is looking for a Senior Technical Support Manager to lead the AMER support team. The role requires expertise in technical support management... ...and strong communication skills, you'll support key customer relationships and drive improvements in service quality....CustomerRemote work
$60k - $65k
...Production Support Analyst Lead Fusco Personnel has been retained to recruit for a Production Support Analyst... .... In this role you will handle customer support calls and emails, troubleshoot... ...IT support experience, or technical degree in IT or related field Salary...Customer- ...Bizoforce Hiring – Coupa Support Lead (AMS / Production Support) – USA Bizoforce: Accelerating Digital Innovation USA remote full_time Posted 4... ...support operations. This role combines functional expertise, technical integration ownership, and leadership responsibilities to...Full timeRemote work
- ...Khan Academy Kids is seeking a Senior Technical Support Specialist to lead their support function remotely. This role involves managing user inquiries... ...implementations, and coordinating QA testing with Product and Engineering. Ideal candidates will have over 5 years...Remote work
- ...’m Allie, Head of Support at Ashby. As our Support... ...an exceptional customer experience is... ...Workforce Management Lead at Ashby. This is... ...highly tenured, deeply technical, and made up of... ..., and influencing product direction. Your... ...and service levels. Advocate for sustainable,...CustomerTemporary workWork at officeFlexible hoursShift work
- A modern AI procurement platform is seeking a Customer Engagement Specialist in New York City to enhance customer experience and drive product satisfaction. This role involves supporting users, generating documentation, and collaborating with engineering teams. Ideal candidates...CustomerFlexible hours
- ...Alia Services is seeking a remote Product Success Manager to join a global SaaS company. This role involves configuring customer environments, managing multiple accounts, and providing technical support. Candidates should have a technical background and experience with...CustomerRemote work
$90k - $160k
...colleagues across sales and product. We work alongside our customers at every stage of the... ...solutions architects, customer support, customer success,... ...management. Some of us had a technical background before joining... ...Our Technical Deployment Leads support our largest...Customer- ...As an award-winning digital product consultancy and the digital... ...and deliver transformative customer experiences through cutting-... ...Opportunity The Amazon Connect Technical Lead is the senior technical... ...oversight, mentorship, and support to Application and Quality Engineers...Customer
$252.5k
...Senior Technical Alliances Lead, Security & AI Remote, United States Veeam is... ...Veeam protects over 550,000 customers worldwide, who trust Veeam... ...validated joint designs that support enterprise customer needs.... ...works cross-functionally with product, engineering, alliances,...CustomerBase plus commissionLocal areaRemote workWorldwide$100k - $135k
...Digital Health means supporting our mandate for #BetterGlobalHealth... ...data with our leading FHIR-based data... ...reasons to SMILE! The Technical Implementations Lead will... ...actively engage with customers and collaborate with key... ...g., core development, product management, solution...CustomerRemote workFlexible hours- ...We are building a new engineering‑led production support function, and as a Software Engineer,... ...overall system reliability — serving as the technical escalation layer that helps our... ...production, bridging the gap between customer‑facing challenges and long‑term engineering...Customer
- ...Building the world's leading AI-powered, cloud-native products that shape the... ...on priorities and technical solutions Act as... ...the organization Advocate for technical roadmaps... ...maintenance, and production support Mentor... ...internal teams, the customer and/or external community...Customer
$78k - $154k
...wide range of environments. Customers rely on its ability to meet... ...Cloud offering. The Developer Productivity organization plays a vital... ...packaged and shipped for all supported operating systems and architectures... ...questions and addressing technical issues as they arise Learn...CustomerSummer workInternshipLocal areaWorldwideFlexible hours$180k - $220k
...provide excellent customer experiences, our... ...forefront of industry‑leading migrations whilst... ...will lead the technical orchestration of... ...relationship, supporting the client’s adoption... ...with our product and engineering teams... ...client. Being an advocate for the Kraken way...CustomerWork at officeFlexible hoursShift work- ...below. Staff Software Engineer (Product) We’relooking for a Staff... ...(Product) to help shape the technical evolution of our product. This... ...sound technical decisions, and supporting other engineers through... ...Design to deliver meaningful customer value while keeping an eye on...CustomerLocal areaFlexible hours
- ...Application Engineer II, Division Production Software Hexagon’s Manufacturing Intelligence... ...States. Responsibilities Provide Technical Support services when required. Provide Online and/or Onsite training services to customers. Provide Online and/or Onsite Machine integration...CustomerWork experience placementRemote workFlexible hours
$160k - $230k
...Description Technical Product Marketing Lead Full-time Remote Exclusive confidential search - details shared with qualified applicants... ...the real developer experience Track market trends and customer feedback to inform strategy and prioritize content Use...CustomerFull timeRemote work- ...We want to hear from you! Position: Customer Experience Technical Lead Location: Remote Job Id: 123 # of Openings... ..., state-of-the-art quality products and providing best-in-class customer... ...excellent customer service and technical support in the United States and Canada....CustomerCasual workWork at officeRemote workWorldwideMonday to Friday
- Customer Success & Support Lead, Medical Devices Our client is a leader in AI‑enhanced solutions for the... ...and provide high‑level service and technical support to the medical teams on the... ...voice‑of‑customer feedback loop with Product and R&D to improve product‑market fit...CustomerFull time
$91.4k - $130.56k
...our expert knowledge of ad products, sales channels and the... ...podcasts. We are looking for a Technical Support Operations Lead to partner closely with... ...act as a bridge between customers and engineering, helping resolve... ...and root causes, and advocate for long-term fixes that improve...CustomerFlexible hours- ...A global e-commerce technology firm is looking for a Senior Manager, Technical Support to lead a remote team responsible for resolving complex API issues and delivering operational excellence. The ideal candidate will have over 8 years of experience in technical support...Remote workFlexible hours
$72k - $90k
...Journal Technologies is looking for a Senior Technical Support Analyst to ensure operational excellence for hosted applications. Responsibilities include troubleshooting, managing complex issues, and supporting cloud-based solutions. This role offers a competitive salary...Permanent employmentRemote work$30 per hour
...with a comprehensive product that does not have restrictions... ..., age, or size. Fetch supports a wide portfolio of... ...for a Retention Advocate to join our Fetch Pet... ...and emails—listening to customers, understanding their... ...renewal decisions Lead by example through consistent...CustomerHourly payFull timeWork at officeRemote workWork from homeShift work$109.12k - $163.68k
...The Application and Production Support Lead, Assistant Vice President is a seasoned professional role... ...Support Senior Analyst provides technical and business support for users of Citi... ...standards and processes. Act as a liaison between users/traders, interfacing internal...Full time- ...Prime Application Support Technical Lead Analyst (Vice President) Working at Citi is far more than just a job. A career with us means joining... ...in area of specialization. About the Team: Prime production support team is global team, and it uses "Follow the Sun" model...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Lead: Customer Advocate & Product Liaison. Be the first to apply!
- technical lead manager New York, NY
- .net tech lead New York, NY
- technical leader New York, NY
- salesforce technical lead New York, NY
- technical lead New York, NY
- support team lead New York, NY
- desktop support team lead New York, NY
- IT support lead New York, NY
- family support coordinator New York, NY
- support lead New York, NY

