Experienced Automotive Service Advisor

Service Advisor

Acura of Thousand Oaks is part of Swickard Auto Group -- a hospitality company that happens to sell cars. The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Acura standard.

This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair.

What You Will Do

• Greet guests promptly and manage every service appointment from write-up to delivery
• Listen carefully, ask the right questions, and set accurate repair expectations
• Communicate repair status proactively -- no guest should have to call us first
• Present recommended services clearly and honestly, without pressure
• Coordinate with technicians and parts to keep work moving on schedule
• Review completed work with guests at delivery and ensure satisfaction before they leave
• Maintain accurate records in the DMS and follow up on open items
• Build relationships that bring guests back -- that is how top advisors earn here

How We Operate

We run a disciplined service department with clear systems and standards. When systems work, advisors can focus on what matters -- the guest in front of them. That means:

• Structured appointment scheduling that respects the guest's time
• Centralized parts and reconditioning processes that reduce delays
• Loaner vehicle coordination handled with care and efficiency
• Regular team communication so advisors and technicians stay aligned
• Documented SOPs so expectations are never ambiguous

What We Are Looking For

Required

• Minimum 2 years of experience as a Service Advisor in a dealership environment
• Strong communication skills -- written, verbal, and in person
• Ability to manage a high volume of appointments without losing attention to detail
• Comfort with dealership management systems (CDK, Reynolds, or similar)
• Valid driver's license with a clean driving record
• A hospitality mindset -- you do the right thing for the guest, every time

Preferred

• Acura brand experience (a strong plus -- not required)
• Experience with luxury or premium import brands
• Familiarity with OEM warranty guidelines and manufacturer compliance standards

Who Thrives Here

Our best Service Advisors share a few things in common. They prepare before every appointment. They communicate before guests have to ask. They treat a guest's vehicle like it matters -- because it does.

They are calm under pressure. They solve problems instead of passing them. And they take pride in the moment a guest picks up their car and leaves genuinely satisfied. If that sounds like you, you will do well here.

Compensation and Benefits

We believe in transparent pay. Here is what this role includes:

• Pay: $66,000 - $102,000+ annually
• Medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401(k) plan
• Paid holidays and PTO
• Ongoing Acura factory training and professional development
• Employee vehicle purchase and service discounts

Why Acura of Thousand Oaks

• Career path -- grow from Service Advisor to Assistant Service Manager to Service Manager
• Work with a team that values integrity, preparation, and follow-through
• Premium tools, up-to-date facility, and Acura-certified training
• Backed by Swickard Auto Group -- one of the fastest-growing premium dealer groups in the US

About Swickard Automotive Group

Founded in 2014, Swickard Auto Group operates premium-brand dealerships across the West Coast, Alaska, and Hawaii. We represent Acura, Mercedes-Benz, Porsche, Lexus, BMW, Volvo, Land Rover, and more.

Most people have a stressful experience servicing their car. It should not be that way. We are changing that -- starting with how we build and support our teams.

Acura of Thousand Oaks is an Equal Opportunity Employer. We value diversity and inclusion.