Operations Specialist II

Operations Specialist II

Pay Range: $38hr - $42hr

The Operations Specialist II is responsible for supporting onboarding operations, orientation programs, training logistics, and early career initiatives. This role coordinates onboarding readiness, systems access, event execution, training operations, and process improvement activities to ensure a seamless and consistent experience for new hires and program participants.

Responsibilities:

• Coordinate end-to-end onboarding support for new hires, including employees, contractors, and program participants.
• Create and maintain standardized onboarding documents, checklists, presentations, and process guides.
• Maintain onboarding websites, toolkit resources, and shared materials used by new hires and stakeholders.
• Build individual onboarding checklists and send welcome communications to new hires.
• Coordinate with HR, hiring managers, and stakeholders regarding onboarding readiness, locations, and system requirements.
• Coordinate computer ordering and setup for new hires and assist managers with equipment requests.
• Support setup and access for onboarding-related systems and tools.
• Assist with Day 1 computer setup and guide new hires through system access and onboarding technology requirements.
• Ensure new hires receive required equipment, complete initial setup activities, and are assigned required training within established timelines.
• Plan and coordinate orientation sessions, onboarding events, kickoffs, and learning experiences.
• Reserve meeting spaces, coordinate logistics, arrange catering, support security and badging activities, and organize facility tours.
• Coordinate speakers, agendas, materials, promotional items, and event logistics to deliver a professional participant experience.
• Provide onsite support during orientations and events, including participant assistance and technology readiness.
• Support onboarding and kickoff activities for early career development programs, including communications, event logistics, and participant readiness.
• Manage operational processes related to policy acknowledgements, relocation coordination, badging, distribution lists, and participant information tracking.
• Coordinate assignment and rotation-related administrative processes, including information gathering, data validation, and participant communications.
• Assist with interviews, networking sessions, preparedness activities, and recurring surveys.
• Support training programs and workshops by coordinating logistics, participant communications, materials, supplies, and event execution.
• Develop, document, and maintain standard work for onboarding and operational processes.
• Maintain trackers, distribution groups, survey workflows, and operational tools to support reporting and execution.
• Identify process improvement opportunities and implement scalable solutions across programs and regions.

Skills:

• New hire onboarding and orientation coordination.
• Event planning and logistics management.
• Training operations support.
• Process documentation and standard work development.
• Survey administration and tracking.
• Stakeholder coordination and communication.
• Systems access and onboarding technology support.
• Website and toolkit maintenance.
• Data tracking and reporting.
• Continuous improvement and process optimization.

Should Have:

• Strong organizational and project coordination skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and process consistency.
• Experience supporting onboarding, training, or employee development programs.
• Ability to work independently and collaboratively across teams.

Qualification And Education:

• Experience supporting onboarding operations, training programs, event coordination, or related operational functions.
• Experience maintaining operational documentation, trackers, surveys, and process workflows.
• Ability to support in-person onboarding activities, event setup, and participant experiences.