System Support Technician (Remote environment)

Entity:
Technology

Job Family Group:
IT&S Group

Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

Let me tell you about the role

You'll play a critical role in delivering reliable, real-world technology solutions across bp's retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.

This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

What you will deliver

• Ability to read wiring schematics and blueprints

• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed

• Ability to work on-site with little or no supervision

• Ability to clearly communicate professionally with technical and nontechnical personnel

• Demonstrate professional behavior including language, actions, and attire

• Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)

• Basic computer skills

• Basic networking skills

• Basic data infrastructure knowledge

• Ability to reliably access transportation for travel to office, airport, and job sites

What you will need to be successful (experience and qualifications)

• Associate Degree or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Computer certifications from CompTia A+, Network+, Security+ are preferred

• Requires 6-8 years of experience supporting complex end user technologies.

• Ability to validate requirements and ensure alignment with business expectations

• Experience using Microsoft Office tools (Excel, Word, Visio)

• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers

• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred

• Knowledge of building Images and scripting is desired

• Strong analytical, troubleshooting, and organizational skills

• Effective communication skills and ability to work with both technical and non-technical teams

• Ability to manage multiple priorities in a fast-paced environment

• Attention to detail and commitment to quality

• Problem-solving and critical thinking

• Strong collaboration and teamwork

• Continuous learning mindset

Desired

• Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments

• Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)

• Ability to develop and write technical documentation

• Excellent self-organization and time management skills

• Ability to evaluate and test emerging technologies

• Experience with ticketing systems (ServiceNow, Jira, etc.)

• Knowledge of endpoint management tools (Intune, SCCM, etc.)

• Basic understanding of cybersecurity practices

Working Location

• Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 80% + (Not Hybrid)

• Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel

• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel

• Must be available to travel on short notice

• May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

• System Support Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.

• This position is in a conventional office and/or warehouse facility during normal business hours if not at Site completing installations. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is not available for remote working

Skills:
Agility core practices, Agility core practices, Collaboration, Communication, Conflict Management, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation, Human experience design practices, Influencing, Knowledge Sharing, Measurement and metrics, Product Communications {+ 8 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.