Member Services Associate

Member Services Associate

Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16's dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed through well-rounded activities and a culture embedded in fair play. We're excited to be opening a brand new location in Newton, MA, just outside Boston & Allston, MA and are actively hiring passionate Member Services Associates to help us build our community from the ground up.

Why Join Court 16?

At Court 16, we're redefining what it means to deliver exceptional service in a sports environment. As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun, customer-centric, and mission-driven team that values attention to detail, clear communication, and a collaborative work ethic. If you're passionate about hospitality, thrive in fast-paced environments, and want to contribute to a growing community, you'll find your place here.

Position Overview

The Member Services Associate is a key part of successful club operations including client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience while growing their skills in marketing, the sports industry, operations management, sales, and business development. We aim to help professionals grow personally and thrive in various positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities, and we strive to create a positive and inclusive work environment where all passionate individuals can succeed.

Key Responsibilities

Customer Service

• Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
• Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facilityincluding opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.

Sales & Program Growth

• Engage with current and prospective clients to promote programs and membership options.
• Recommend packages, private sessions, or upgrades based on client interests and goals.
• Assist in achieving monthly sales and retention goals through follow-ups and lead conversion.
• Contribute to marketing efforts, community events, and brand visibility initiatives throughout the Greater Boston area.
• Support scheduling, inventory, and operational planning to maximize program efficiency.

What We're Looking For

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, with extreme attention to detail.
• Consistently responsive and able to use creative thinking and resourcefulness in new or ambiguous situations.
• Proficiency with computer and technology systems; familiarity with Google Suite, MindBody, and HubSpot is a plus.
• Ability to maintain confidentiality and use appropriate discretion.
• Interest in learning new skills and taking on new responsibilities when appropriate.

What You'll Get

• $25.00/hour (exact compensation may vary based on skills, experience, and qualifications)
• Be part of launching our brand new location in Newton, Massachusetts.
• Benefits & Perks (In a Nutshell):
  • Comprehensive benefits including health insurance support, retirement with employer match, and paid time off.
  • Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.
  • Weekly snacks, fruit, coffee/tea, monthly team meals, and annual celebrations.
  • Access to our state-of-the-art tennis and pickleball facility.
  • A mission-driven workplace focused on excellence, inclusion, and professional growth.
  • Significant opportunities to expand your role and advance within the company.

Let's Build Something Great Together

At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As a Member Services Associate, you'll be at the heart of that mission, helping create a space where every member feels welcome and supported. If you're passionate about hospitality, enjoy working in a dynamic environment, and want to be part of a growing team, we encourage you to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.