ADMIN ASST

Administrative Assistant – Maternal Fetal Medicine

This role is dedicated to creating a positive first impression for appointments in MFM at Sibley. The goal is to provide a warm welcome to all who seek care. The Administrative Assistant is vital in providing safe and efficient daily operations of the Front Desk in addition to performing secretarial duties. The role also includes accessing hospital information systems via the computer and completing patient registration; triaging telephone calls appropriately; obtaining medical records to facilitate patient appointments; scheduling a variety of appointments, and posting surgical cases on behalf of the provider(s). It is expected that confidential information will be handled in accordance with hospital policy and HIPAA guidelines.

Location: Sibley Memorial Hospital, Washington D.C.

Shift: FT/Days

Education: High school graduate or equivalent, PC experience required

Essential Duties & Responsibilities:

• Practices the Circle of Excellence to all who enter the department, including patients and families, in addition to fellow staff, both in the department and hospital-wide.
• Works with new patient scheduling as needed on registering all patients into the hospital information system. Obtains insurance, medical, and demographic information from the patient using various forms to collect and process data. Retrieves proper paperwork from Admissions to process the patient into the system.
• Shares registration information with Financial Counselor Coordinator to facilitate preauthorization of treatment plan prior to initiating surgery and other procedures.
• Answers multi-line telephone including responding to general questions, triaging calls, transferring callers, and abstracting information about purpose of call. Refers written or verbal messages to appropriate individual.
• Maintains department scheduling by using department information system. Able to schedule patients according to type of appointment and understands length of appointment time for physician visits and surgery. Able to schedule diagnostic exams in other departments as part of the treatment plan.
• Uses new patient "intake" form to collect medical information in preparation for the physician visit. Retrieves information from hospital information system or requests information from outside physician offices via telephone/fax/mail.
• Prepares EMR prior to patient visit. Scans outside records and other records into patient EMR as necessary.
• Retrieves dictation from information system. Sorts dictation and collects physician signature if indicated. Verifies correct number of copies required and Administrative Assistant mails to outside physician offices. Logs external films into the hospital information system.

Additional Duties & Responsibilities:

• Maintains an orderly, quiet, and private environment with special attention to assigned workstation and patient waiting areas.
• Operates office machines such as computer, photocopier, scanner, and fax. Arranges for repair of equipment as needed. Deals discretely with sensitive, confidential patient information in accordance with HIPAA regulations and hospital policies.

Minimum Requirements:

Skills & Abilities Required:

• Computer program entry/retrieval skills. Must be able to understand computer commands and ability to utilize personal computer with available software. Proficiency utilizing keyboard and mouse. Able to utilize Microsoft Outlook for scheduling meetings.
• General knowledge of human anatomy and physiology, medical terminology, and alpha-numeric filing systems.
• Able to communicate in an effective manner in oral and written form. Good command of the English language is necessary.
• Ability to utilize departmental telephone system to communicate with employees, physicians, and hospital staff. Must be able to effectively communicate both orally and in writing to patients, hospital staff, and physicians.
• Able to adjust personal schedule to meet the needs of the department.
• Attends staff meetings and participates in discussion.
• Performs other related duties as required

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit

Salary Range: Minimum 22.75/hour - Maximum 37.53/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.