NetSuite Account Manager

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs). This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. You will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure no customer falls through the cracks. Key Responsibilities Account Ownership & Growth Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across NetSuite practices. Develop and execute 90‑day and greater renewal plans for all renewable clients; own renewal negotiation and close. Lead transform‑to‑innovate transitions, ensuring 70%+ utilized accounts are converted to longer‑term managed services. Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi‑threading, and alliance engagement with NetSuite teams. Drive upsell and cross‑sell opportunities across Plative’s Salesforce, NetSuite, Data, and AI capabilities. Client Relationship Management Build and maintain executive‑level relationships at key accounts; act as the trusted advisor. Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts. Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly. Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives. Internal Collaboration & Governance Operate in a two‑in‑a‑box model with Delivery Directors: AM: Growth, renewals, commercial strategy. Delivery Director: Delivery, execution, and escalations. Collaborate with CPs during account handover (30–90 days post‑first project sale). Maintain CRM hygiene, renewal forecasts, and account reporting with accuracy and timeliness. Qualifications AI‑native mindset. You use AI as everyday leverage in both work and life, with clear opinions on what works and what does not. You stay current on frontier‑model progress, go beyond prompting to building lightweight tools and automations, and you enjoy sharing practical, real examples with teammates and clients. 5+ years of experience in account management, or consulting sales, ideally within a professional services environment. Strong background in NetSuite ecosystems (consulting experience preferred). Proven ability to drive renewals and upsell revenue across a portfolio of enterprise or mid‑market accounts. Adept at building C‑suite relationships and leading executive presentations. Strong commercial acumen: ability to negotiate contracts, identify whitespace, and measure impact. Comfortable with travel (25%) for client meetings and onsite visits. High degree of collaboration; thrives in a matrixed environment with delivery, sales, and alliance teams. Success Metrics Renewal rate targets across assigned accounts. Annual quota attainment. 100% of Tier 1 accounts with active account plans and scheduled QBRs. Zero “surprise churn” within the assigned portfolio. Improved transform‑to‑innovate conversion rates. How You’ll Embody Our Core Values Put People First: Build trusted relationships with clients and mentor teammates. Grow Together, Win Together: Share knowledge, celebrate wins, and elevate others. Bring Your Authentic Self to Work: Foster openness, empathy, and integrity in every interaction. Take the Path You’ll Be Proud Of: Deliver excellence, own outcomes, and learn from challenges. Push Boundaries, Blow Minds: Design creative, scalable solutions that drive real impact. Compensation Compensation is competitive and benchmarked to the market. Exact ranges vary by region and will be discussed during the initial interview process. AI Disclosure & Hiring Practices Plative uses AI‑powered tools to support our recruitment process. However, AI tools never replace human judgment; all hiring decisions are made entirely by our Talent Team. Plative Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We are also committed to fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr Plative