IT Service Desk Agent

Temporary

Kforce's client in Miami, FL is seeking an IT Service Desk Agent to provide first level IT support for all end-users via telephone, email or chat. Main responsibilities include:

Troubleshooting and resolving hardware, software and voice/data communication systems issues
Escalating calls when appropriate
Writing concise, informative service tickets and following up on all tickets in a timely manner, while pursuing issues through to resolution
Years of Experience: 1-2
This role requires experience using ticketing systems and writing technical support reports and documentation
Agent must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
Basic understanding of technology standards
Ability to perform routine work assignments
Proficient in basic troubleshooting of IT issues
Good communication and teamwork skills
Ability to recognize and escalate issues appropriately

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Vacancy posted 1 day ago

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