Regional Lead Operations Coordinator

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for coordinating and overseeing daily operational activities to support clinical and administrative functions. Ensures efficient workflows, compliance with policies, and effective communication across departments. Serves as the primary point of contact for operational issues and provides guidance to staff to maintain high standards of service. Does this position require Patient Care? No Essential Functions -Coordinates and manages daily administrative and operational activities to support clinical departments. - Covers and supports various sites' operations including main campus and satellite practice locations when Practice Manager vacancies occur. -Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care. -Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication. -Ensures compliance with hospital policies, regulatory requirements, and operational standards. -Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations. -Provides training and support to staff to ensure adherence to procedures and protocols. -Develops and maintains accurate records, reports, and documentation related to operations. -Resolves operational issues and escalates complex matters to leadership when necessary. -Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare operations, administrative coordination, or a similar role 3-5 years required and Experience in a leadership or supervisory role 1-2 years preferred and Experience in a healthcare or hospital setting 1-2 years preferred Knowledge, Skills and Abilities - Strong organizational and multitasking skills to manage complex operations effectively. - Excellent communication and interpersonal skills for collaborating with diverse teams. - Proficiency in using administrative tools, scheduling software, and Microsoft Office applications. - Ability to identify and implement process improvements to enhance operational efficiency. - Problem-solving skills to address and resolve operational challenges promptly. - Knowledge of hospital policies, procedures, and regulatory requirements. - Strong leadership skills. - Ability to travel to various Mass Eye and Ear satellites as needed. Additional Job Details (if applicable) Remote Type Hybrid Work Location 243-245 Charles Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $23.34 - $33.37/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.