Client Services Associate

Job Description

Job Description

Job Description 

The Client Services Associate provides full support to one or more Advisors & will primarily manage the execution of all of Advisors’ recommendations, preparation & closure of client meetings. Those responsibilities include data collection for investment analysis & operations, risk management implementation & service, and drafting client communication. This position will allow the associate to get broad exposure to an integrated financial planning practice. 

Responsibilities 

• Insurance Operations 

• Prepare Insurance documents for client meetings 

• Assist clients through the insurance application process through underwriting to policy delivery 

• Monitor case progress and follow-up proactively 

• Manage insurance policy servicing 

• Investment Operations 

• Prepare investment documents for client meetings 

• Open and fund new accounts 

• Execute account transfer, rollovers, and money-movement requests 

• Manage investment servicing 

• Client Correspondence 

• Answer inbound phone & email inquiries 

• Handle client service requests 

• Proactively communicate with VIV Wealth Partners team and clients regarding account onboarding and servicing 

Daily Time Spent (Approx.) 

• 80% Operational Tasks 

• 10% Long Term Projects 

• 10% Case Prep 

Qualifications 

• BA/BS Degree required; Financial Planning/Finance/Economics/Business Major highly preferred 

• Life & Health and Series 7 Preferred 

• Must have strong organizational & prioritization skills 

• Excellent follow-up & follow-through capabilities 

• Task oriented 

• Professional attitude, flexibility, demeanor, & appearance 

• Must be an above-average communicator with exceptional interpersonal skills 

• Must have an understanding of investments & general financial knowledge 

• Previous work experience in the financial industry is preferred 

• Must be able to demonstrate ability to build & maintain client relationships and trust 

Salary/Benefits 

• $65K - $105K depending on experience
• Medical, dental and vision with 100% of medical premiums covered by Viv Wealth Partners  

• 4% company 401k match  

• Hybrid work schedule  

• Long term disability  

• Unlimited PTO 

• Bonus eligibility ​​​​​​​

Licensing Track 

All associates must obtain Life & Health, SIE, Series 7, and Series 63 within the first 6 months of employment. All costs (study materials & exam) for the first try are covered by employer. 

• We are strong, innovative, and growing with the backing of Northwestern Mutual, a company with over a 160-year history of acting in the best interests of our clients and community.
• We invest in our people – providing opportunities for you to grow personally and professionally, advancing your career, and contributing to our business.
• We care – making a positive difference in our communities by supporting research and programs to fight childhood cancer. Each year, our team donates time, talent, and financial support to causes we are passionate about.
• We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or status as a protected veteran, or any other characteristic protected by law.

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