Client Engagement Associate

Client Engagement Associate Denver, CO

DELTA |v| Forensic Engineering, Inc.

DELTA |v| Forensic Engineering is one of the recognized leaders in motor vehicle analysis and accident reconstruction in the United States. Our company serves the legal, insurance, and transportation industries nationwide. Founded in 2004 and headquartered in Charlotte, North Carolina, DELTA |v| has grown from a one-person operation into a nationally respected team of expert engineers and client service professionals. With offices in Atlanta, Charlotte, Nashville, Fayetteville (AR), and Denver, we bring cutting-edge technology, scientific analysis, and client-centered service to every case we touch. As our footprint expands, we're looking for driven and resourceful team members who thrive in a collaborative environment and bring excellence to every client interaction.

Position Summary:

We are seeking a Client Engagement Associate (CEA) to join our Denver, Colorado office. The CEA plays a critical role in managing case logistics, coordinating engineer support, and ensuring exceptional service to clients in the legal, insurance, and transportation industries.

This position supports a team of engineers locally and coordinates closely with our national offices. Ideal candidates will be naturally organized, calm under pressure, client-focused, and capable of working both independently and collaboratively to keep cases moving forward.

Key Responsibilities:

• Serve as a primary point of contact for local clients, providing prompt, professional communication
• Schedule cases and coordinate engineer calendars, travel, and case logistics
• Maintain accurate project records using internal project management software
• Process and manage physical evidence and assist in maintaining field and office equipment
• Support case intake, conflict checks, documentation, and closing procedures
• Routinely monitor project status to ensure milestones and deadlines are met
• Collaborate with the Corporate Development team on strategic client outreach
• Partner with the Corporate Operations Manager on local office and facilities management
• Participate in the company's rotating on-call schedule, serving approximately five weeks per year to ensure after-hours responsiveness and support for rapid-response cases.
• Perform administrative and operational support duties as needed

Skills & Qualifications:

• Bachelor's Degree required
• 12 years of professional experience in administration, client service, operations, or project coordination
• Excellent written and verbal communication skills; able to represent the company professionally with clients and engineers
• Strong organizational abilities and attention to detail
• Capable of handling unfamiliar or complex scenarios with sound judgment and problem-solving
• Proficient with tools like Outlook, Microsoft Office, and other business platforms (training on internal systems provided)
• Comfortable working independently in a fast-paced, collaborative environment
• Demonstrates ownership and accountability in assigned responsibilities

What Sets You Apart:

You are:

• Calm, confident, and client-focused in communication
• Able to manage competing priorities while maintaining quality and accuracy
• Intuitive in routing information or decisions to the right team members
• Trusted by colleagues and clients for your consistency and follow-through
• Proactive, reliable, and eager to contribute to a high-performing team

Company Benefits:

• Highly competitive salary with annual bonus eligibility
• Immediate access to medical insurance and 401K with company match
• Generous paid time off and holiday schedule
• Ongoing professional development and internal growth opportunities
• A strong commitment to employee well-being and work-life balance

Join a growing company that values excellence, collaboration, and client trust.