Patient Services Coordinator(VS)

Job Description

Job Description

Job Title: Patient Services Coordinator

Location (On-site, Remote, or Hybrid?): Seattle, WA 98122 (onsite)

Contract Duration: 3+Months

Working hours: Day 5x8-Hour (08:30 - 17:00)

DESCRIPTION:
The Patient Services Specialist is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance and demographics verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

GENERAL GUIDELINES & RESPONSIBILITIES:

·        Primary tasks consist of answering ALL incoming calls to SHV Call Center though Genesis.

·        Messages are to be sent via Microsoft Teams in the appropriate group chat

·        Secure chats are to be sent to the Intake Team for New Patient scheduling with the appropriate patient needing to be scheduled

·        Calls are to be properly warm transferred to care team if caregiver is available.

·        Create telephone encounters using callintake template and route to proper care team pool via Epic if care team is unavailable.

·        Provide general information (address, appointment confirmation, fax number) to caller if information is within scope of care.

·        Assist with helping PCCs with additional task when call volume is low or otherwise requested by supervisor and/or lead.

·        Caregivers are expected to rotate in the office 3 times a month on their assigned days which are posted in Schedule Anywhere. If Caregiver misses their assigned day in office, they are given a make-up day in the same month or scheduled for the following month.?

REQUIRED QUALIFICATIONS:

·        1 year of experience in medical office or related healthcare experience