Senior Director, Operations Strategy #0405FM

A hospitality and entertainment company in Rochester, NY is seeking a Senior Director, Operations Strategy to lead strategic planning, operating model improvement, performance initiatives, and cross-functional execution across a complex service environment. This leader will partner closely with Operations, Finance, Food & Beverage, Guest Experience, Facilities, Marketing, and executive leadership to improve efficiency, profitability, customer satisfaction, service delivery, and business scalability. Responsibilities Develop and execute operations strategy across hospitality, food service, and entertainment business units. Lead strategic initiatives focused on service optimization, revenue growth, cost control, guest experience, and operational consistency. Partner with senior operations leaders to assess business performance and identify improvement opportunities. Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives. Support annual planning, budgeting, forecasting, and long-range operational planning. Evaluate staffing models, labor utilization, process workflows, vendor performance, and resource allocation. Lead cross-functional projects involving new site openings, service model changes, technology implementation, guest experience improvements, menu optimization, venue optimization, or operational transformation. Translate data, financial performance, operational trends, and guest feedback into practical recommendations for senior leadership. Establish performance metrics and reporting routines to track progress against operational goals. Support change management and communication plans for major operational initiatives. Qualifications Bachelor’s degree required; MBA or advanced degree preferred. 10+ years of experience in operations strategy, business operations, corporate strategy, consulting, hospitality operations, food service operations, entertainment operations, or related fields. Experience in hospitality, food service, entertainment, restaurants, venues, resorts, gaming, attractions, or similar customer-facing industries preferred. Strong analytical and financial skills, including experience with business cases, KPIs, budgets, forecasts, dashboards, and performance reporting. Proven ability to lead complex, cross-functional initiatives from strategy through execution. Experience improving operating models, service delivery, cost structure, productivity, revenue performance, or guest experience. Strong project management, communication, stakeholder management, and executive presentation skills. Ability to influence senior leaders and operators in a fast-paced, multi-site environment. Comfortable balancing strategic planning with hands-on operational problem-solving. $140,000 to $180,000 base salary , plus bonus eligibility Equal Employment Opportunity and Diversity Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation and Compliance Note: Compensation information is provided within the job posting or will be shared during the interview process in accordance with applicable laws. Salary ranges may vary based on role and location. Both Keller Executive Search and our clients comply with federal, state, and local nondiscrimination laws. Workplace Harassment: We prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. E-Verify Participation: We may participate in E-Verify where applicable. Information about E-Verify participation will be provided during the application process. Privacy and Pay Equity: We are committed to pay equity and provide information about personal data we collect and compensation practices as required by law. #J-18808-Ljbffr Keller Executive Search