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IT Support Engineer

DigitasLBi

IT Support Engineer (Internal Help Desk)

We are looking for an experienced IT support engineer to handle internal IT support as part of a global team. You will be responsible for daily support tasks such as Wi-Fi issues, Outlook problems, PC/printer setup, and account management.

Responsibilities:

  • Provide IT help desk support to internal users (onsite/remote)
  • Set up and troubleshoot Windows / macOS PCs
  • Support Office 365 apps (Outlook, Teams, SharePoint, OneDrive)
  • Configure and maintain Canon multifunction printers
  • Manage devices using Intune / MDM
  • Handle access management through Azure AD / SSO
  • Perform asset management and ticket system tasks
  • Support Cisco Webex / TelePresence
  • Communicate with the global team in simple English

Required Qualifications:

  • Hands-on experience with Windows Intune / MDM
  • Support experience with Windows 10/11 and macOS
  • Experience using Microsoft Office 365
  • Practical experience with Azure AD / SSO
  • Troubleshooting experience with Canon printers
  • Experience with ITSM / ticket management systems

Desired Traits:

  • Strong troubleshooting and problem-solving skills
  • Able to explain issues clearly to non-technical users
  • Can prioritize tasks in a busy environment
  • Works independently
  • Comfortable working in a global environment
Vacancy posted 1 day ago
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