Clinical Outreach Representative

Job Description

Job Description

Full-Time | Exempt | Based around South Central PA; Harrisburg, Lancaster and York areas.

This position is not remote and requires regular travel within the territory listed at the top of the job posting.

Join a Mission-Driven Team at AMFM Healthcare

At AMFM Healthcare, we provide exceptional mental health treatment with compassion, integrity, and a commitment to excellence. We are seeking a passionate and results-driven Clinical Outreach Representative to support our growth by cultivating strategic partnerships and expanding our presence across key markets.

As a Clinical Outreach Representative, you will be the face of AMFM Healthcare in the community—building strong relationships with referring providers, identifying new business opportunities, and serving as an initial point of contact for prospective clients. You will help drive our mission forward by connecting those in need with life-changing care.

• Develop and execute outreach strategies to grow AMFM Healthcare's referral network.

• Build and maintain meaningful relationships with healthcare providers and community partners.

• Serve as the initial contact for potential clients, gathering essential information for admissions and clinical teams.

• Represent AMFM at events, conferences, and professional gatherings.

• Maintain and manage CRM records (Salesforce) to ensure accurate tracking of outreach efforts and referrals.

• Collaborate with admissions and clinical teams to ensure smooth transitions of care.

• Support the training and development of new outreach team members.

• Organize and participate in marketing events, such as lunch-and-learns, community dinners, and industry events.

• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 23 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

• Minimum of 1 year of experience in healthcare marketing, business development, or clinical outreach.

• Associate’s degree in Marketing, Communications, or a related field preferred.

• Experience using CRM software, particularly Salesforce.

• Strong verbal and written communication skills with the ability to engage professionally with a wide range of stakeholders.

• Familiarity with clinical and medical terminology is a plus.

• Must be highly organized, self-motivated, and comfortable working independently in the field.

• Proficiency in Microsoft Office, Adobe Acrobat, and Google Workspace.

• Understanding of healthcare services, patient referral processes, and community outreach best practices.

• Ability to sit for extended periods and occasionally lift up to 5 lbs.

• Travel within designated regions may be required for events and outreach efforts.

We believe in treating the whole person, not just the diagnosis. Our team is driven by purpose, supported by strong clinical leadership, and committed to transforming lives. At AMFM, you’ll find a supportive culture, continuous professional development, and the opportunity to make a real difference.

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem.

• FSA/HSA Accounts.

• Life/AD&D insurance through Anthem, 100% paid for by the employer.

Other benefits include:

• 401k plan with employer match.

• PTO, Self Care Day, and Floating Holiday.

• Educational Assistance Reimbursement Program.

• Employee Assistance Program.

• Health and Wellness Membership.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.