Sr Specialist Solutions Engineer

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment, and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customers' technical inquiries.SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. SE's will maintain specialist/subject matter expert (SME) level knowledge of the Value-Added Solutions they support, consult with customers, SEs, and Sales teams to drive value-added solutions opportunities, obtain and/or maintain product-specific certifications as required, understand and present product roadmaps as needed, assist with post-sale support/escalations as engaged by SETC, maintain high-level understanding of T-Mobile wireless network and related key technologies, and maintain High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDT-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.Bachelors Degree – STEM 7-10 years’ experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership roleAbility to create and deliver presentations Excellent oral and written communicationsStrong interpersonal skillsProficiency with business application softwareExperience with sales methodologiesProject/Program ManagementPre-sales Activities (including, but not limited to) participate in customer meetings, uncover opportunities and recommend solutions, understand nuances and drivers, design and architect services and solutions, close technical hurdles, prepare and present technical customer presentations, supports the most complex integrated solutions and builds and manages relationships with key solution partnersTechnical Focus (including, but not limited to) - maintaining technical knowledge by attending training in assigned areas, maintaining an adequate level of industry expertise, pursue industry certification appropriate to the role, and consultant level knowledge in three or more specialized value-added solutionsPost-sales Activities (including, but not limited to) - ensure a positive customer experience, assist with high-level support and troubleshooting, open tickets and engage appropriate support resources, assist with post-sale support/escalations as engaged by STEC, and work with Marketing/Product to roll out new productsAdditional duties/projects as assigned by managementAlso responsible for other Duties/Projects as assigned by business management as needed. Equal Employment OpportunityWe take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.Brand: T-MobileJob ID: 192548BREmployment Type: Full TimeJob Area: Business SalesFunction: Sales GeneralIndustry: Internet General