Voucher Training and Compliance Specialist

Voucher Training and Compliance Specialist

Join us as a Voucher Training & Compliance Specialist! Are you a natural coach, a strong communicator, and someone who loves helping others succeed? This role puts you at the heart of a collaborative, mission-driven team where your training expertise and problem-solving skills make a real impact. You'll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow.

Your future duties and responsibilities include: creating new trainings as policies, procedures, system features, or HUD guidance evolve; supporting mentoring and development activities for new and existing partners; delivering in-person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners; conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions; updating procedural manuals in response to major policy, procedure, or vouchering software changes; updating voucher training PowerPoints to ensure current processes are included in new hire training; maintaining written documentation of training materials, class rosters, evaluations, and assessment results; updating and monitoring tracking databases to support reporting and ensure ISO 9001 compliance; collaborating with the Voucher Training and Compliance Manager and Business Operations Analyst on testing and development of system enhancements; reporting issues related to timely voucher processing; maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance, and Business Analysts to ensure accurate and timely task completion; supporting new business initiatives as opportunities arise; developing expertise in voucher concepts and processing and serving as a resource for internal and external stakeholders; assisting with PBCA invoice tasks as needed; serving as a point of contact for assigned jurisdictions regarding voucher processing questions and guidance; working with Financial Analysts, Operations Staff, and Business Analysts to ensure accurate interpretation and implementation of HUD regulations, guidelines, handbooks, and notices; identifying procedural and system related risks and notifying appropriate departments; maintaining effective communication and responsiveness with CGI personnel; assisting with vouchering workshops and presenting topics based on trends from training, work order requests, and voucher denials; participating in PBCA testing and system migration teams; working with PBCA partners to resolve voucher discrepancies and transmission issues.

Required qualifications to be successful in this role include: proficiency with Microsoft PowerPoint and Microsoft Office Suite; Adobe Captivate experience preferred; information systems knowledge; accounting and record-keeping skills; strong professional and analytical skills; ability to coach, mentor, review, and evaluate operations staff; ability to write assessments and evaluations for new and existing team partners; ability to support partner development through ongoing guidance, skill-building, and training follow-up; ability to prepare instructional materials, and present information effectively in both group and one-on-one settings; ability to interpret guidance and regulationseven with limited prior subject knowledgeand translate them into accurate policies, procedures, and training materials; strong attention to detail and accuracy in preparing operations manuals, training materials, and eLearning modules.

What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.